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Case Intake Specialist

Company: ISN Corp
Location: Washington
Posted on: January 16, 2022

Job Description:

Company Description

Headquartered in Bethesda, Maryland, ISN Corporation is a nationwide provider of specialized professional services to Federal government agencies. ISN's portfolio includes work with over 100 Federal agencies.

ISN Corporation has been awarded a place in the Washington Business Journal's list of the 50 Fastest Growing Government Contractors. ISN is was also on the Business Inc. Magazine's 5000 List of Fastest Growing Private Companies for two years.

ISN Corporation offers many competitive benefits to its employees, including:

  • Major medical insurance with prescription coverage
  • Dental plan
  • Flexible spending
  • Short-term and long-term disability benefits at no cost to employees
  • Basic life insurance at no cost to employees
  • Retirement Plan
  • Paid leave with accrual beginning at Date of Hire
    We are looking for an energetic, self-starting, organized, detail-oriented candidate with the ability to multitask in a fast-paced environment to join our team.

    Job Description

    The Office of the Immigration Detention Ombudsman (OIDO) is an independent office within the Department of Homeland Security (DHS) to resolve problems related to the detention of individuals and families, as mandated under current immigration law. OIDO is committed to actively contributing to DHS' mission by addressing individual and systemic concerns related to the detention of individuals under current immigration law. Within OIDO, the Case Management Division (CMD) is responsible for examining cases submitted by, or, on behalf of, individuals in immigration detention regarding potential misconduct or violations of law, policy or detention standards by DHS.

    Duties of a Case Intake Specialist are to include, but not limited to the following:
    • Receive, review, and process new case complaints received by mail, electronically, or telephonically.
    • Logs all information into a web-based case management system, IDCMS.
    • Analyze trends, volume, demographics, and intake metrics.
    • Conducts analyses of complaints submitted as directed by the COR.
    • Conducts research using DHS databases on specific complaints, the individuals submitting those complaints, or other relevant information related to individual queries or systemic issues in ICE detention to triage cases.
    • Provide technical writing and editing support.
    • Examine and evaluate existing business practices and systems and make recommendations to create greater efficiencies and streamline operations, while maintaining or increasing compliance rates.
    • Provide compliance rate data and data analytics for programmatic work that have an associated agency Directive which requires a measurement of compliance or service.
    • Understand and use predictive analysis and tools to forecast, employ business analytics (including an enhanced ability to quantify and qualify data) and conduct operational research to identify and recommend optimal or near-optimal solutions to complex challenges.
    • Provide programmatic conceptualization on new tasks that fall into the scope of the contracted programmatic work.
    • Benefits realization, earned value management analysis, and/or process improvement.
    • Assist in user development of new program applications to include CRM tools.
    • Experience designing process maps and workflow details.
    • Additional programmatic duties as assigned by the COR. Qualifications
      • Must be a U.S. citizen
      • Bachelor's Degree and three years of related experience; or master's degree with two years of related experience.
      • Experience in responding to requests for information, conducting searches in government databases, and developing concise summaries with decision points under tight deadlines.
      • In accordance with Chief Information Office requirements and provisions, any contractor employees accessing Department IT systems or processing DHS sensitive data via an IT system will require a Electronic Questionnaire for Investigation Processing (e-QIP) in the Office of Personnel Management (OPM) automated on-line system so as to be issued/provisioned a Personal Identity Verification (PIV) card.
      • Excellent reading comprehension, writing and communication skills.
      • Ability to conduct in-depth policy research, quantify the information and produce qualitative and quantitative reports.
      • Ability to work independently and to manage and prioritize multiple work assignments.
      • Law enforcement experience or experience in interpreting and applying immigration law is preferred.
      • Knowledge and experience working with RAD Apps; to include CRM tools.
      • The ability to read and comprehend documents in English and Spanish is preferred
      • Must have advanced skills in Microsoft Excel, Word, PowerPoint, and Outlook
      • English/Spanish bilingual preferred
        Additional Information

        ISN Corporation is an Equal Opportunity Employer

        ISN Corporation is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.

        ISN Corporation is a Drug-Free Workplace. Candidates are required to pass a pre-employment background investigation before beginning employment.

Keywords: ISN Corp, Washington DC , Case Intake Specialist, Other , Washington, DC

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