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Satisfaction Advisor

Company: CustomInk
Location: Fairfax
Posted on: January 16, 2022

Job Description:

How you'll make a difference:
We seek individuals with a passion to understand our customers and build long term relationships, the ability to navigate new ideas and processes with an open mind, and the desire to partner with our internal teams supporting the expansion of our business.What you'll do:
Our Satisfaction Advisors are the front lines of our customer-focused and innovative company. This role is central to ensuring our customers receive high-quality custom apparel and products. In this role:

  • You will provide WOW experiences that support long-term customer loyalty & growth
  • You will help elevate customer orders through thoughtful engagement, expert design and product assistance
  • You will review designs and orders for clarity, completeness, and aesthetics
  • You will comfortably and proactively reach out to customers by phone or email
  • You will troubleshoot and creative problem solve to deliver results
  • You will collaborate across departments to come through for our customers and companyHow you'll be measured:
    You're necessary to the wellbeing and performance of our Order Operations team. Measures of success for this role are:
    • Customer Satisfaction
    • Inter-team Collaboration
    • Efficiency
    • AccuracyWhat we're looking for:
      You will be able to grow in our creative, open, and. Essential qualifications include:
      • Experience and ability to deliver exceptional customer service
      • Independence coupled with the ability to collaborate with internal partners
      • Desire to enhance every customer experience
      • Curiosity to understand our varied customers and innovation to improve their experiences
      • Self-motivated to achieve performance goals
      • Excellent verbal and written communication skills
      • Ability to multi-task while being detail-oriented
      • Adaptable, flexible, and positive
      • Have a focused approach under pressure
      • Familiarity with Adobe Illustrator, Photoshop and decoration processes like screen printing and embroidery are a plus, but not requiredOur Perks:
        • Working for a nationally & locally recognized top employer with competitive pay, benefits, and perks
        • Opportunities for growth and development
        • Flexibility in working from the office, or from home
        • A focus on "team" with fun & engaging events like virtual happy hours/coffee talks, company-wide meetings, and Town Halls to stay up-to-date on the business
        • Looking for a discount on a bunch of items ranging from health, home, travel, auto and more? We offer a Perks at Work program to all Inkers.As with all roles at Custom Ink, you must embody our company values - practicing the Golden Rule, taking Ownership, and embracing and driving Innovation.Please submit a letter of interest with your application.CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

          Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here .Read about our commitment to the safety of our team members during COVID-19 here .

Keywords: CustomInk, Washington DC , Satisfaction Advisor, Other , Fairfax, DC

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