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UX Researcher II

Company: Axon
Location: Washington
Posted on: November 22, 2021

Job Description:

Were out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. Well put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.

Its a big mission, but its one well pursue relentlessly every single day. Location Seattle, WA Our Product Officers can spend up to a third of their shift staring at a computer screen, populating boxes and filling out forms. While essential, there is a direct trade-off when an officer is tied up on a computer, they aren't actively patrolling or engaging with their communities.

Axon Records is our state-of-the-art records management system. Axon Records re-imagines the way officers write reports in the field to how detectives help prosecute crime. Police reports come to life with video at the heart of the record to tell the full story, and applying AI to data can support new strategies for crime solving and prevention.

Check out our future vision for Axon products here: https://vimeo.com/333871354
Check out our future vision for Records product here: https://vimeo.com/367709273
Read about our ethics board: https://www.axon.com/company/ai-and-policing-technology-ethics

We believe that happy teams take good care of their customers, so we foster a friendly, open, introspective team culture that encourages everyone to speak their mind and deliberately avoids red tape, unnecessary rituals, politics, and jerks.

We believe we can only succeed if we deeply understand our customers and get to know them personally. We spend a lot of time with law enforcement officers and other first responders to learn about their needs, watch their experience and see the real impact of our work. Your first ride-along with a patrol officer will forever change your perception of what the job is, and what the city is like.

What about the day-to-day? You will lead all research for the Dispatch experience, be a resource for methods and techniques, and a strategic partner to Product Management and Engineering. On any given day you may find yourself:

  • Meeting with stakeholders to define an upcoming usability study
  • Conduct a user interview.
  • Analyze survey results and put together a presentation for stakeholders
  • Document findings of a recent study to share across teams
  • Talk to a Product Designer and Product Manager about how to best address a usability issue uncovered in a recent study
  • Review the latest build and talk to an Engineer about a bug you found
  • Attend a Product Design team meeting and discuss open usability questions that need to get answered
  • Answer a question from a Product Manager about appropriate sample size or which method to use
    Responsibilities
    • Lead UX Research for the Dispatch experience.
    • Define and drive both qualitative as well as quantitative user data gathering efforts to effectively inform product planning, design and development.
    • Build and maintain a research roadmap for the Dispatch team.
    • Drive the process of defining a set of satisfaction/pulse check criteria to measure product effectiveness, satisfaction and engagement.
    • Evolve best practices for recruiting participants, attending usability sessions and accessing usability research recommendations.
    • Inspire the team and company to gather better user data and to act on it appropriately.
    • Mentor other UX and Product team members around effective qualitative and quantitative user data gathering methods. Skills Required
      • 3+ years conducting effective user research by applying a broad range of methodologies including in-person and remote usability testing, site visits, concept testing and surveys.
      • Bachelor''s degree in one of these disciplines: Human Factors, Human-Computer Interaction, Cognitive Psychology, or similar. Master's degree is preferred.
      • Exceptional behavioral data-collection and analysis skills, e.g., designing, conducting, and analyzing all kinds of user date.
      • Must love diving into complex user research problems and navigating ambiguity.
      • Extensive end-to-end experience with all aspects of usability research (study design, recruiting, moderation, analysis, reporting)
      • Solid experience working closely with UX Design, Product, and Engineering teams on gathering and implementation of research recommendations
      • Experience with defining and reporting on product instrumentation or analytics data is considered a plus.
      • Experience working in an Agile development environment is considered a plus
      • You have a portfolio that includes examples of strategic research with significant business outcome NOTE: The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Additionally, if you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Are you legally authorized to work in the United States for any US employer now and in the future? *
        -- Will you now or in the future require sponsorship for employment in the United States? *
        -- Can you provide verification of both your identity and authorization to work in the United States, to the extent required by law? *
        -- Based on the below information, would you meet the requirements for a deemed export license in order to access EAR - controlled technology? *
        Due to the nature of Axons products and technology, certain job-related technical data is subject to U.S. Export Administration Regulations (EAR). In order for certain Non-U.S. Persons to access this technology/data, Axon must apply for and be issued a deemed export license from the U.S. Department of Commerce. Any Non-U.S. Person is subject to deemed export regulations except a Non-U.S. Person who (1) is granted U.S. Permanent Resident status, as demonstrated by the issuance of a permanent resident visa (i.e., Green Card); or (2) is granted U.S. citizenship; or (3) is granted status as a protected person (i.e., Asylee or Refugee) under 8 U.S.C. 1324b(a)(3). -- Please let our team know the city, state or city, country you currently are located in. Do you have any contractual obligations, agreements, relationships, or commitments to another person or entity that would impact, impede or interfere with your ability to join Axon? *
        Please select U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Axon are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
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        • Deaf or hard of hearing
        • Depression or anxiety
        • Diabetes
        • Epilepsy
        • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
        • Intellectual disability
        • Missing limbs or partially missing limbs
        • Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS)
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Keywords: Axon, Washington DC , UX Researcher II, Other , Washington, DC

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