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Customer Support Specialist

Company: Tetra Tech, Inc.
Location: Washington
Posted on: November 22, 2021

Job Description:

Tetra Tech AMT is looking for a Customer Support Specialist Primary job duties and responsibilities may include, but are not limited to the following: * Conducts identity proofing by verifying and documenting the two forms of acceptable identity source documents provided by the applicant. * Attaches the copy of the completed Form I-9 when provided with the DOT F 1681. * Reviews DOT F 1681 for accuracy and for authorized FAA sponsor signatures. * Fingerprints applicants as needed. * Photographs applicants as needed. * Collects applicant's investigative forms (if needed) and provides them to registrar. * Documents information into the IMS or CMS identification media systems. * Validates that the registrar (PSS) has authorized the issuance of the PIV card. * Issues the ID Card using the process specified by FAA authorized personnel including processing remote badges. * Notifies applicant their card is ready for pickup. * Verifies the applicant receiving the ID is who they say they are by using a biometric fingerprint and delivers the ID card. * Provides applicant with information on safeguarding and reporting lost/stolen IDs. Files or scans the DOT form 1681. * Provides assistance as required to other Personnel Security Specialists. * As directed by Division Manager, may be required to visit FAA regional facilities to provide Personnel Security Support in the rollout of the PIV ID card process. The successful candidate will have: * 3 years of relevant experience * AA/AS (1 year of college = 2 years of work experience) * Experience working Microsoft Office * Experience working Microsoft Outlook and Lync * Experience with using web applications * Good verbal and written communication skills to effectively deal with customers and diffuse potential problems * Must have good organizational skills, be detail oriented, and able to meet agency and customer deadlines * ID proofing and PIV card related experience is preferred At Tetra Tech, health and safety play a vital role in our success. Tetra Tech's employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities. Tetra Tech is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans for available positions. Additional Information * Organization: 161 AMT

Keywords: Tetra Tech, Inc., Washington DC , Customer Support Specialist, Other , Washington, DC

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