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Patient Service Coordinator

Company: Lone Peak Dental Group
Location: Woodbridge
Posted on: November 22, 2021

Job Description:

Our dental office is growing!
Our Beautiful modern dental office located in Woodbridge Virgina is looking for an awesome, highly motivated patient coordinator with a great attitude who is fun and compassionate and loves treating children to join our team!
The Patient Services Coordinator is responsible for the day-to-day administrative activities of the office. These responsibilities may include welcoming patients and visitors to the practice, patient scheduling and patient management.
Expectations for this position:

  • Provide superior patient services, responding with sensitivity to patient needs while building relationships with patients
  • Must be reliable, trustworthy, outgoing, with a positive demeanor
  • Superior inter-personal skills (verbal& non-verbal), effective problem solving and decision-making skills
  • Exceptional professional phone skills
  • Organized, detail oriented, ability to multitask
  • Proficiency with computers, and dental software
  • Sound writing skills
  • Ability to work in a fast-paced environment
  • Looking for dental homeKey Responsibilities
    • Ensure office is scheduled to goal with confirmed patients achieving established patient show rate. Call patients to remind them of upcoming appointments. Notify Team Leader if schedules are not filled when making one-week reminder calls.
    • Ensure reception area opening/closing checklists are completed and reception area cleanliness is maintained throughout the day.
    • Keep patient appointments on schedule by promptly greeting patients as the come in, notifying the clinical staff of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
    • Deliver quality service and compassionate care to patients and their families. Greet patients and their families when they enter, verify patient information, and keep them informed of any wait time.
    • Ensure patients leaving the office are informed about their upcoming appointment and information they may need to bring to their next appointment. Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person when possible.
    • Answer incoming patient calls and voicemails and assist with needs or direct to another team member for assistance.
    • Ensure all patient charts are accurate before the patient's appointment to provide the opportunity for same day care to patients.
    • Maintain secure and confidential patient records in accordance with HIPPA privacy regulations.
    • Comfort patients by anticipating their anxieties, answer questions, help patients in distress by responding to emergencies. Ensure parents who are waiting are kept informed of the progress of their appointment or child.
    • Complete required trainings as assigned.Job Type: Full-time -
      Pay: $15.00 - $18.00 per hour
      COVID-19 considerations:
      We have gone above and beyond the CDC, ADA, AAPD and state guidelines with regard to keeping our office, staff and patients safe during the COVID pandemic.

Keywords: Lone Peak Dental Group, Washington DC , Patient Service Coordinator, Other , Woodbridge, DC

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