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Salesforce Solutions Architect

Company: American Red Cross
Location: Washington
Posted on: October 14, 2021

Job Description:

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Job Description:

This position will work 100% remotely from a home-office located anywhere in the USA, primarily working east coast hours.

This position is responsible for the Design and Development Oversight Authority of the Center of Excellence for our Humanitarian Salesforce platform called RC Care.

RC Care is a Salesforce based platform with several integrations to external services to assist the American Red Cross in providing timely, relevant, scalable services to our clients around the world. RC Care is a case management and client relationship management system with robust adaptability to tailor the user experience and services available based on the type of event. The system provides a guided user case entry module to volunteers, clients, and employees who use the application 24/7. The RC Care system seeks to provide a personalized look and experience to each user and to help families through difficult life events in an intuitive and frictionless way. The services, business units, and communities served will grow and adapt over time and the product needs to be constantly at the forefront anticipating evolving user and business needs.

What you'll be responsible for:
• Ensuring that all the new functionalities are built with Salesforce standard features and Red Cross target technology architecture
• Day-to-day guidance and coaching for solution and integration teams
• Establishing and controlling technical definitions, rules, principles, and standards for teams
• Assessing, reviewing and decisioning on all solution architecture designs
• Delivering compelling presentations, architectural blueprint documents, environment management plan, development policy and participate in requirements-gathering workshops to influence the strategic direction of projects and lead business through solution design
• Execution of best practice standards: design, coding, environment, data
• Technical leadership and mentoring of junior associates
• Documenting any newly developed functionality in solution designs
• Partnering end-to-end with Product Managers / Owners, Business Stakeholders and business analysts to understand customer requirements and process flows and translate them into Salesforce technology solutions
• Managing all RC Care architecture artefacts
• Ongoing application rationalization and simplification of user experience
• Demonstrate a strong command of technical details to translate proposed solutions into functional specifications with technical team
• Manage technical delivery of custom development, integrations and data migration elements of RC Care implementation
• Advise on Cloud-based solution design

Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

What you'll need to be successful:
• Education: 4-year college degree or equivalent combination of education and experience Computer Science, Information Systems, Business Administration, or related field
• 8+ years Salesforce experience with a minimum of 5 years on the Salesforce platform - Expert level understanding of the Salesforce product suite, including Service and Community Clouds (Customer and Partner)
• Preferred Certifications:
o Salesforce Platform Developer 1,
o Salesforce Advanced Administrator,
o Salesforce Platform App Builder,
o Salesforce Service Cloud Consultant and Salesforce Community Cloud Consultant,
o Salesforce Certified Technical Architect (CTA) or Salesforce Application Architect or Salesforce System Architect
• Experience in designing Salesforce with end-to-end implementation experience
• Experience leading solutions design sessions, ability to ask hard questions during those sessions and suggest best practices and efficient ways of implementing business processes
• Strong Salesforce development and configuration knowledge for example VisualForce, Lightning web components, Apex triggers, Apex Web services, Flow, Workflow, Process builder, APIs, AppExchange deployment and Salesforce s-controls
• Knowledge of data integration tools and experience integrating Salesforce with different business systems as well as working with integration tools (e.g. Informatica)
• Ability to define system landscape, identify gaps between current and desired future state
• Understanding of Salesforce architecture, ability to design scalable solution and best practices
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)
• Strong understanding and experience with Salesforce environment management, release management, code versioning best practices and deployment methodologies
• Understanding of data sharing and visibility considerations and how they play into platform architecture
• Excellent analytical and detail-oriented skills with the ability to rapidly learn and take advantage of new concepts, business models and technologies
• Deep hands-on expertise in Salesforce configuration and development

Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions.

Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.

For those candidates located in Colorado, the salary range for this position is: $150 - 180K annual salary. We do not offer bonus pay for this role. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances. We will review specific salary information at the time of phone screening based upon your location.

The American Red Cross is a diverse nonprofit organization that creates a culture of collaboration and team spirit. We offer our employee's a competitive salary, wide range of generous benefits including health, dental, vision, life and disability insurance; flexible spending accounts; 401K retirement plan with match; paid time off, holidays and floating holidays. Also, we encourage professional development and provide growth opportunities. To be considered for this position, please visit www.redcross.org/jobs to apply.


Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights

Keywords: American Red Cross, Washington DC , Salesforce Solutions Architect, Other , Washington, DC

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