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User Support Program Manager - Immediate Interviews!

Company: PAE Incorporated
Location: Fort Belvoir
Posted on: October 13, 2021

Job Description:

Supporting the Most Exciting and Meaningful Missions in the World



User Support Program Manager


User Support Program Manager


  • Reports to the Contractor IT Manager or the Systems Manager for a very large case, but works extensively and directly with Government managers, attorneys, IT personnel, and support staff. 
  • Senior Contractor responsible for designing, implementing, and overseeing end-user support for a large organizational component employing a broad spectrum of applications and hardware.  For example, in the Civil Division, the User Support Program Manager would be the senior person overseeing the Division’s Self-Help Program. 
  • Responsible for designing, directing, and evaluating the effectiveness of the entire program. 
  • Oversees all aspects of user and system documentation, training, communications, budgeting and staffing. 
  • Proactively seeks improvements to products, technologies, and approaches, and independently provides recommendations to Government managers on the best ways to make applications available and on which packages might be best suited for particular needs or the existing technical environment. 

Minimum Qualifications:

  • Minimum interim Secret security clearance.
  • Bachelor’s Degree in Computer Science, Engineering, Computer Information Systems, Information Technology, or related field, AND 5 years of progressively responsible technical systems experience, AND 8 years of information technology administration with a minimum of 5 years of desktop support and service desk support, AND Windows 10 expertise, AND ITIL certification.



PAE is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.


EEO is the Law Poster

EEO is the Law Poster Supplement

Keywords: PAE Incorporated, Washington DC , User Support Program Manager - Immediate Interviews!, Other , Fort Belvoir, DC

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