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Customer Service Coordinator

Company: Hairclub
Location: Mclean
Posted on: October 13, 2021

Job Description:

A Day in the Life of a Client Service Coordinator:

You'll be responsible for the center's administrative and office support functions along with any activities:

  • Facilitating new client and existing member flow
  • Communicating important details across all departments
  • Actively managing all scheduling activities, including booking and appointment confirmations and responsible for delivering the ultimate client experience ("UCE") to all clients
  • Assist with inventory management, including full responsibility of ordering and collections

What You'll Need:
  • 2 + years of administrative assistant and customer service experience
  • Persuasive selling techniques of promotions
  • Ability to build trust and preserve strong client and team relationships
  • To be passionate and energetic about helping others; displaying genuine care and compassion
  • Have the ability to work independently and adapt to business needs
  • Willing to continuously improve and eagerness to learn new skills and techniques
  • Strong active listening skills

Great Perks & Benefits:

Attractive work schedule: Tuesday through Saturday, with Sundays and Mondays off. Salons are closed for most major holidays.

Receive the best benefits in the industry, including:
  • Paid time off (PTO)
  • Full, comprehensive benefits (medical insurance, dental insurance, life insurance and more)
  • A 401(k)-retirement savings plan with company match
  • Tuition reimbursement
  • Company-paid training
  • A wealth of opportunities for growth and advancement


HairClub is an Equal Opportunity Employer

Keywords: Hairclub, Washington DC , Customer Service Coordinator, Other , Mclean, DC

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