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Support and Tools - Operations Engineering - Associate-102710

Company: Fannie Mae
Location: Fairfax
Posted on: September 16, 2021

Job Description:

Company Description

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to modernize the nation's housing finance system while being part of an inclusive team using new, emerging technologies. Here, you will help lead our industry forward, enhance your technical expertise, and make your career.
 

 

 

Job Description


As a valued colleague on our team, you will identify operational issues by observing and studying system functioning and performance results, investigate complaints and suggestions, as well as interview process supervisors and operators, and complete troubleshooting procedures.

THE IMPACT YOU WILL MAKE
The Support and Tools - Operations Engineering - Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

 

 

  • With support from more experienced team members, execute operational priorities.
  • Support development of operational solutions by researching and gathering information about alternative solutions, related costs, and the impact on the total system.
  • Improve operational quality results by studying, evaluating, and recommending basic process re-designs and assist with implementing changes.
  • Gather information and opinion to inform unit design and modification teams.

 

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Desired Experiences

 

  • Bachelor degree or equivalent

Skills

Ability to frame ideas as systems and analyzing the inputs, outputs, and process
The group of skills related to Operational Excellence including improving and overseeing operations
The group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
Adept at managing project plans, resources, and people to ensure successful project completion
The group of skills related to Product Testing including testing and evaluating software, usability testing, UAT, and using relevant product testing technology
The group of skills related to Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.
Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data
The group of skills related to Programming including coding, debugging, and using relevant programming languages
The group of skills related to Security including designing and evaluating security systems, identifying security threats, securing computers, assessing vulnerability, etc.
Skilled in cloud technologies and cloud computing
Expertise in service management concepts for networks and related standards such as ITIL practices or SDLC
The group of skills related to Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
Experience helping an organization to plan and manage change in effort to meet strategic objectives
The group of skills related to Equipment Management including maintaining, installing, and repairing equipement, managing work orders, and working with computer hardware
The group of skills related to Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
Determining causes of operating errors and taking corrective action
The group of skills related to Business Resilience including managing crisis events, assessing business impact, and planning and managing business continuity
Ability to transform business processes using BPA, RPA, or other technology-enabled automation
Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Crystal Reports, Excel, or SSRS
The group of skills related to Governance and Compliance including creating policies, evaluating compliance, conducting internal investigations, developing data governance, etc.
Skilled in recovering failed systems and/or servers, including recovery software, failover clusters, and replication

Tools

Skilled in SQL
Experience using VMWare
Experience using ExtraHop
Experience in Disaster Recovery
Skilled in ServiceNow to manage digital workflows
Skilled in using UNIX
Skilled in XML
Skilled in Java
Skilled in using Linux
Experience using SharePoint
Skilled in Excel
Skilled in PlanIt for scheduling
Skilled in using PuTTY
Experience using JIRA
Skilled in Splunk ITSI
Skilled in Moogsoft for ITOps and DevOps
Skilled in Amazon Web Services (AWS) offerings, development, and networking platforms
Skilled in using Dynatrace

 

 

 

Additional Information




The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.

Keywords: Fannie Mae, Washington DC , Support and Tools - Operations Engineering - Associate-102710, Other , Fairfax, DC

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