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Mortgage Systems Support Analyst (Remote)

Company: Lenderworks
Location: Fairfax
Posted on: September 16, 2021

Job Description:

Our client is looking for a Remote System Support Analyst to join their team. In this role, you will be responsible for taking calls from mortgage clients (end users) to assist them with troubleshooting any issues related to internal system user errors. This is a very hands on role and solution oriented. You will work with mortgage clients to solve technical issues and escalate any issues that may need further technical troubleshooting to other team members as needed. This role requires you to be comfortable with phone support, as you will be taking client calls and seeing them through from start to finish. This is a fast-paced environment with so being a self-starter is important, and they are looking for someone who can be a true team player. This is a full-time, permanent role with great pay and benefits!

Strong Encompass knowledge is a plus (understanding workflows and troubleshooting)
At least 2 years of mortgage industry experience

Background in mortgage roles such as: closing, processing, loan officer assisting, disclosure desk, etc.

Understanding of mortgage terminology and processes

Knowledge of technical support or phone support and communicating with end users

Ability to problem solve and escalate calls as needed

Keywords: Lenderworks, Washington DC , Mortgage Systems Support Analyst (Remote), Other , Fairfax, DC

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