WashingtonRecruiter Since 2001
the smart solution for Washington DC jobs

Customer Services and Information Technology Officer, with Polygraph

Company: General Dynamics Information Technology
Location: McLean
Posted on: September 15, 2021

Job Description:

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Suitability:

Polygraph

Public Trust/Other Required:

Job Family:

Systems Administration

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and thats important.


GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
We think. We act. We deliver. There is no challenge that we cant turn into opportunity. And our work depends on a Customer Services and Information Technology Officer joining our team to support Government activities at McLean, Va.


At GDIT, people are our differentiator. This position is one of our 24/7 positions and the hours are as follows:
Week 1 Thursday, Friday, Saturday 5:30PM-5:30AM
Week 2 Wednesday, Thursday, Friday, Saturday 5:30PM-5:30AM (1 day will be 8 hours)


In this role, a typical day will include:

  • Working with a dedicated, highly skilled team of professionals
  • Resolving critical IT-related issues that negatively impact the mission
  • Lending expertise and institutional knowledge to less experienced team members to improve the overall excellence of the team
  • Providing desk side support for hardware focused IT issues
  • Collaborating with team members to identify process improvements

REQUIRED QUALIFICATIONS:

  • Education: Bachelors degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • Minimum of 5 years related experience.
  • Technical Skills: Experience troubleshooting both software and hardware IT-related issues, excellent customer service, IT ticketing system experience
  • Strong customer service skills
  • Provide customer support service requiring broad technical troubleshooting skills.
  • Answer users' inquiries regarding computer software and hardware operation to resolve problems.
  • Update and communicate with users about problem progress.
  • Monitor events and perform corrective actions according to documentation.
  • Security Clearance Level: Top Secret/SCI with Polygraph

DESIRED QUALIFICATIONS

  • Incident Management, Escalation Management

WHAT GDIT CAN OFFER YOU

  • Alignment to a mission-critical role that directly impacts the customers ability to effectively execute its mission.
  • Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
  • Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.

Independently provides advance level technical interpretation and solutions in the management of networks, software, hardware, configurations, and architectures.

Troubleshoots system hardware and software specific issues that are moderate to high complexity in scope.

Trains end users on the proper use of hardware and software.

Performs advance software installations and upgrades to operating systems and layered software packages.

Monitors and tunes the system to achieve optimum performance levels.

Ensures workstation/server data integrity by implementing standard software and hardware solutions.

Independently ensures data/media recoverability by following a schedule of system backups and database archive operations.

Conducts advance hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.

Ensures that performance and security of computers meet the needs of network users.

Applies practical knowledge of job area typically obtained through advanced education and work experience. May provide guidance to less-experienced personnel.

Evaluates existing systems and assists with planning long-term strategies.

May coach and review the work of less-experienced professionals.

DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 5+ years of experience

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Telecommuting Not Allowed

Work Location:

USA VA McLean

Additional Work Locations:

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Washington DC , Customer Services and Information Technology Officer, with Polygraph, Other , McLean, DC

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account