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Sr. Risk Manager, In Person and Associate Experience

Company: Capital One
Location: Mclean
Posted on: June 12, 2021

Job Description:

Center 2 (19050), United States of America, McLean, Virginia

Sr. Risk Manager, In Person and Associate Experience

Seeking a Senior Manager to support the In Person and Associate Experience (IPA) team as part of Capital One's Product, Platforms and Data (PPD) Risk Team. Senior Risk Managers at Capital One are the front line of defense to ensure our Company remains stable and profitable. They are intellectually curious and highly motivated professionals with excellent communication, problem solving, influencing, and organizational skills. They have a high level of exposure across lines of business and have the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate existing, potential and emerging risks to the Company.

Responsibilities:

  • Work closely with colleagues across IPA, Tech, Risk, IT, Legal, Compliance and others to drive improvement in processes, practices, quality, and risk position

  • Work with the IPA to ensure risk position is well managed through improvements to processes, practices and quality

  • Building relationships and collaborating with key stakeholders in IPA, Tech, Risk, IT, Legal, Compliance and others

  • Perform proactive risk analysis and communicate and drive action on mitigation recommendations to address potential and emerging risks, gaps or breakdowns

  • Build deep understanding of the PPD's and IPA's operating model and the business to provide risk guidance that is forward looking, encompasses customer and associate experience, and protects Capital One

  • Leverage process understanding to assess risk exposure and implement enhancements to processes and controls

  • Manage multiple tasks independently to meet deadlines

  • Coordinate work between multiple areas and engage in multiple work streams, simultaneously; leveraging/influencing business partners to drive results

  • Support internal audits, and regulatory exams

  • Partner with business to research and resolve risk events stemming from process breakdowns and provide overall solutions to ensure breakdowns do not reoccur

  • Set direction, manage expectations and lead cross-functional teams

  • Strategic leadership: Develop business strategies that will drive risk mitigation, well managed focus, and competitive success for Capital One in the face of shifting consumer and regulatory demands

  • Effective leadership within a matrixed organization is critical

Successful Senior Risk Managers will exhibit:

  • Clear results orientation: display an intense focus on achieving both short and long term goals

  • Able to drive and execute an agenda in an uncertain and fluid environment

  • Strong executive communication skills: impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

  • Strategic thinking and an ability to effectively identify opportunities for improvements in people, process and emerging technologies

  • A high level of intellectual curiosity and comfort with ambiguity

  • Ability to build and maintain relationships with key partners

  • Strategic & analytic orientation: a proven track record of decision making and problem solving based on critical thinking

  • Conceptual thinking skills must be complemented by a strong process orientation, given that a large part of the business is based on being well managed around (often manual) processes and operations

  • Exceptional communication and collaboration skills

  • Excellent problem solving and influencing skills

Basic Qualifications:

  • Bachelors Degree, military experience or at least 7 years of financial services risk management experience

  • At least 5 years of risk management, process management, operations or technology experience

  • At least 2 years of people leadership experience

Preferred Qualifications:

  • 5+ years of experience supporting, partnering and interacting with internal business clients

  • 4+ years of Process or Project Management experience

  • Lean, Agile or Six Sigma certification

  • 3+ years of people management experience

  • 3+ years of experience in the financial services, banking or deposit products

  • 3+ of experience with risk and controls frameworks

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Keywords: Capital One, Washington DC , Sr. Risk Manager, In Person and Associate Experience, Other , Mclean, DC

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