Microsoft is on a mission to empower every person and every
organization on the planet to achieve more. Our culture is centered
on embracing a growth mindset, a theme of inspiring excellence, and
encouraging teams and leaders to bring their best each day. Growth
mindset encourages each of us to lean in and learn what matters
most to our customers, to create the foundational knowledge that
enables us to make customer-first decisions in everything we do. In
doing so, we create life-changing innovations that impact billions
of lives around the world. You can help us achieve our mission.
Microsoft Federal delivers a single unified organization
centered around our customer: All critical customer functions are
brought under the same organizational umbrella. Bringing together
the breadth and depth in our space with a razor sharp focus on
serving the U.S. Government. Our federal customers' expectations of
how to contract, interact, and partner with us are changing, and
they need to evolve at the pace of the private sector. Launching a
nimble, empowered organization with comprehensive resources allows
us to work hand in hand with our customers to accelerate their
technology innovation, whether through R&D or through direct
Microsoft Federal serves the U.S. Government (USG), allowing
Microsoft to support the growing government business. The
organization supports the capabilities and requirements to service
USG through direct sales, contracting, and billing with the USG.
Microsoft Federal entity will meet obligations of manage contracts
with the USG through six business teams and three enablement
We are committed to empowering our teams, building upon our
strategic investments, and delivering the technology to achieve
federal missions. As our federal customers pursue their work, from
defending the nation, to serving its citizens in challenging times,
they look to Microsoft to help them innovate, and they expect
end-to-end engagement tailored to their needs.
Microsoft has been committed to and continues to heavily invest
in supporting our Federal Government. Microsoft Federal offers our
full spectrum of products and services, including hardware,
software, online products, and consulting and services.
Join us and be one who helps to empower the US government!
That's incredible reach. When you combine that with your own
inspiration, plus the freedom and support to make your ideas
happen, you can make a huge impact.
Our Federal customers have used tooling to make them more
productive for decades, but how do they ensure whether they're
using modern tooling in the most optimized way? Customer Success
Managers (CSMs) are collaboration experts with superpowers focused
on the people side of technology change. CSMs focus on adoption and
organizational change management, information and knowledge
management, and business user solutions. They seek to understand
customer mission needs first and present new ways of working - and
solve existing challenges - through mapping of Microsoft
productivity tools. CSM's enable and empower collaboration by
partnering with customer organizational change management teams to
ensure that all users have what they need to get the most out of
their Microsoft investment.
- Growth Mindset, entrepreneurial spirit, top notch collaboration
and communication skills, and roll up your sleeves "can do"
- A real passion for making others successful
- 3+ years of experience in consultative work, including some
experience with selling
- 2+ years of experience in driving change management and
effective adoption within key technologies. Change management
- Product depth in Microsoft 365 and Microsoft Teams (Power
Platform, Dynamics, and Azure knowledge ideal as well)
- Proven ability to establish trusted advisor relationships with
C-level executives and business decision makers
- Ability to drive results in a multicultural business
- BA/BS or equivalent work experience.
- Industry knowledge and experience a plus
The successful candidate must be a U.S. Citizen. Citizenship
Verification: This position requires verification of US Citizenship
to meet federal government security requirements.
The successful candidate must have an active U.S. Government
Secret Security Clearance. Ability to meet Microsoft, customer
and/or government security screening requirements are required for
this role. Failure to maintain or obtain the appropriate clearance
and/or customer screening requirements may result in employment
action up to and including termination.
Clearance Verification: This position requires successful
verification of the stated security clearance to meet federal
government customer requirements. You will be asked to provide
clearance verification information prior to an offer of
Cloud Screening: Candidates must be able to successfully
complete and pass a Microsoft Cloud background screening. Required
Cloud Screenings will be administered on a recurring bi-annual
Microsoft is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations and
ordinances. We also consider qualified applicants regardless of
criminal histories, consistent with legal requirements. If you need
assistance and/or a reasonable accommodation due to a disability
during the application or the recruiting process, please send a
request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of
your employment with Microsoft and the country where you work.
- Lead collaboration across the Customer Success Unit and partner
with all required Microsoft stakeholders to drive customer value
- Land and operationalize Corporate strategy and programs with
the community and extended field teams. Provide feedback to enable
continuous refinement and improvement of strategic programs
supporting Modern Work.
- Build starter kits and incremental adoption paths of our
solutions so that we make it easy for our customers to get started
and progressively embrace our solutions.
- Amplify the Voice of the Customer within Microsoft,
representing the customers technical and business interests,
generating insights, removing obstacles, and influencing
engineering roadmaps and customer programs.
- Achieve business results through a rhythm of business as well
as active and vocal collaboration across Federal.
- Operational excellence, including timely consumption
opportunity management, governance and high-quality reporting, and
insights through proper tools and channels.
- Drive scale by extending your teams work and impact through
working together with our Microsoft partners.