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Helpdesk/Deskside Support Specialist

Company: OBXtek
Location: Washington
Posted on: June 12, 2021

Job Description:

Responsibilities

OBXtek is seeking a Helpdesk/Deskside Support Technician/ Jr. Systems Administrator at the Department of Treasury

This position is fulltime onsite at the Treasury Department headquarters building in Washington, DC.

Responsibilities:

Monitors and responds to technical control facility hardware and software problems

  • Develops and maintains configurations for workstations, peripherals and cabling
  • Supports hardware, software and/or network problem identification and resolution
  • Configures, tests and evaluates hardware and software products to enhance information security
  • Provides help desk receiving and response to requests for service
  • Provides hardware maintenance support such as board replacement, comm and peripheral devices, cable switching, break/fix
  • Optimizes system operation, resource utilization and LAN capacity

Qualifications

Must be a US Citizen

Must have a current security clearance at TS/SCI Level.

Immediate family members must also be US Citizens (immediate family is defined as Mother, Father, Brother, Sister, Spouse, Children, or co-habitant).

Certifications:

Must be at least IAT Level 1 certified: CompTIA, A+, Net+, or CCNA-Security

Required experience/skills:

  • 4 years' experience or 2 years experience with Associates degree
  • Hands-on LAN and System Administration experience
  • Strong interpersonal skills and teamwork skills
  • Windows Desktop Administration skills
  • Windows Server Administration skills
  • Specialized experience in:
  • helpdesk phone contact
  • deskside and LAN support
  • Windows administration
  • server administration
  • hardware maintenance
  • system and network optimization and capacity planning

Desired experience/skills:

  • Knowledgeable in data scopes, patch panels, modems, concentrators, and associated network management terminals and security software
  • Experience with a SQL based database (Oracle, MS SQL, MySQL) a Plus
  • Experience with Video Teleconferencing Centers (VTC) and/or Audio Video (AV) equipment a Plus
  • Experienced with basic scripting (any language)

Company Information

Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field. Our mission is Our PeopleOur Reputation. Our people are trained professionals who enhance our customers' knowledge and innovation using technology, collaboration, and education.

We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more.

As a prime contractor for 93% of our current work, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.

OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.

Keywords: OBXtek, Washington DC , Helpdesk/Deskside Support Specialist, Other , Washington, DC

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