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Knowledge Management Specialist

Company: US Government Other Agencies and Independent Organ
Location: Washington
Posted on: June 12, 2021

Job Description:

  • Duties

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Duties

Summary

This position is located in the Office of Staff Learning and Development, Peace Corps, Headquarters, Washington, DC, and facilitates collaboration, learning and adaptation of effective practices and operational improvements across the Peace Corps. The incumbent supports staff creating, organizing, disseminating content and stimulating knowledge sharing across their respective offices and thematic areas.

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Responsibilities

The Knowledge Management Specialist supports the integration of various components of knowledge management, with an emphasis on content management, promoting a culture for collaboration and learning, knowledge sharing, and improving knowledge management processes; and performs the following major duties:

Content management

  • Devises strategies to effectively capture, manage, and search learning resources.
  • Identifies and curates learning-related content generated across the Peace Corps and ensures increased visibility, organization and access to online collections
  • Supports effective content management and knowledge sharing throughout Peace Corps' operational processes and systems by strengthening links between staff and various online platforms and digital tools, including SharePoint and Moodle.
  • Designs and implements Challenges/Competitions to incentivize documenting and sharing diverse staff experiences and practices
  • Improves the organization and classification of content across the Office of Staff Learning and Development's digital platforms.
  • Develops and publishes knowledge management standard operating procedures (SOPs)
  • Supports the office and the agency in improving usage and management of knowledge resources and collaboration tools on Microsoft SharePoint. Support SharePoint pages and resources with updates and edits using content editors and HTML.
  • Improves the clarity, consistency, and visual organization of knowledge materials across digital platforms and media for the agency.
  • Serves as the records management liaison for the Office of Staff Learning and Development

Knowledge Sharing

  • Hosts training sessions on knowledge management at the Peace Corps, including, but not limited to, brown bags, on-demand training videos/modules, and facilitator-led interactive sessions
  • Supports the development and/or expansion of communities of practice (CoPs) for knowledge sharing. Provide training and technical advisory support for the establishment and development of CoP, including workshops and one-on-one coaching
  • Designs and facilitates effective knowledge-sharing and learning activities, in conjunction with CoP leaders, such as webinars, after-action reviews, and events
  • Develops and coordinates a CoP of staff and Volunteer leaders serving as coordinators within their respective CoPs. Shares experiences across CoPs and business units on innovative approaches in knowledge sharing, including documentation of case stories
  • Works with the owners of digital platforms to build and strengthen networks to further promote sustainable knowledge management practices
  • Identifies, maps and monitors growth of communities of practice
  • Establishes key metrics and indicators for measuring and evaluating progress of knowledge sharing efforts.

Communications

  • Amplifies the visibility, dissemination and utilization of learning resources through effective communications.
  • Develops a strategy and work plan for creatively utilizing appropriate forms of internal communications.
  • Applies innovative use of various communication platforms and media to share updates and outputs related to Office of Management strategic priorities and initiatives
  • Supports staff to plan effective communication around learning products and events
  • Supports efforts to expand awareness about knowledge sharing at Peace Corps, including organizing knowledge sharing events (such as webinars, speaker series, knowledge fairs), maintaining communications about knowledge management practices, and participating in staff orientation and training sessions
  • Participates within a cross-office knowledge management working group to design and implement agency-wide knowledge management strategies that foster organizational learning and growth
  • Collaborates with staff to enhance the strategy, delivery, and consistency of learning programs and events.

Strategy, Monitoring and Evaluation

  • Implements an assessment plan that allows for year-to-year evaluation and strategy adjustments
  • Establishes key metrics and indicators for measuring and evaluating the progress of the various knowledge sharing efforts
  • Monitors and evaluates the knowledge sharing program overall, including external benchmarking and evaluation opportunities
  • Proposes changes or adjustments based on those assessments
  • Co-leads ongoing development of knowledge management and related governance activities
  • Provides recommendations to develop and implement knowledge management initiatives. Provides reasoned and technically sound options to OSLD leadership on various approaches and their benefits.

Travel Required

Occasional travel - This position requires occasional travel.

Supervisory status

No

Promotion Potential

03

  • Job family (Series)

0301 Miscellaneous Administration And Program

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  • Requirements

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Requirements

Conditions of Employment

  • Please refer to "Conditions of Employment"

Intelligence Background Information

Peace Corps Manual Section 611 is applicable to this position. This section prohibits the employment of certain persons previously engaged in intelligence activities or connected with intelligence agencies within the past 10 years. If you have ever worked for the Central Intelligence Agency (CIA), you are not eligible for employment at the Peace Corps in any capacity, and you should not apply for employment.

PC-1336 Form: Applicants who are found to be otherwise qualified will be required to submit upon request in the future a completed PC-1336 form, or narrative signed statement, indicating whether the applicant has been involved in or has had any connection with intelligence activities or related work and, if so, the nature and dates of his or her involvement. Failure to meet this requirement will result in the applicant being rated ineligible for further consideration. If you have any other type of possible intelligence connection, your application will not be further considered until you submit this form. Except when the CIA or the National Security Agency (NSA) is involved (see below), if your connection with an Intelligence Agency involves an immediate family member who works or has worked in intelligence, the immediate family member should complete the form, not the applicant. Usually relying on memory is sufficient to answer most if not all of the questions. If you have an immediate family member who works or has worked for the CIA, you should not give them this form to complete. Please contact your relative in person-not by phone, email, social networking, or any other means that is not in person- and ask him or her to contact the Office of General Counsel at the CIA.

If you or an immediate family member have been employed by or associated with the NSA, you or your family member must contact the NSA Prepublication Review Office at 443-634-4095.

Qualifications

Specialized Experience:

You must meet the specialized experience at the grade level(s) in which you choose to be considered by 11:59 p.m. Eastern Standard Time (EST) on the closing date of the announcement. You will receive credit for all qualifying experience, including volunteer experience. To ensure full credit for your experience, please indicate dates of employment by month, day, and year and the number of hours worked per week in your resume.

This vacancy is being announced at 2 (two) grade levels:

FP-04

Qualifying experience for the FP-04 level includes one year of specialized experience at least equivalent to the FP-05 or GS-9 level which is in or directly related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes: analyzing, evaluating and identifying operational processes and online platforms and/or digital tools for content management and knowledge sharing; organizing learning events such as webinars, speaker series or knowledge fairs; applying quantitative and qualitative methods to assess, document and report about priority learning initiatives; and developing knowledge management-related standard operating procedures, reference materials and staff training.

or

Ph.D. or equivalent doctoral degree

or

3 full years of progressively higher level graduate education leading to such a degree

or

LL.M., if related

FP-03

Qualifying experience for the FP-03 level includes one year of specialized experience at least equivalent to the FP-04 or GS-11/12 level which is in or directly related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes: analyzing, evaluating and identifying operational processes and online platforms and/or digital tools for content management and knowledge sharing; organizing learning events such as webinars, speaker series or knowledge fairs; applying quantitative and qualitative methods to assess, document and report about priority learning initiatives; and developing knowledge management-related standard operating procedures, reference materials and staff training; leading development of knowledge management-related strategy and governance activities; establishing metrics and indicators for evaluating and reporting progress.

Additional information on qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at https://www.opm.gov/policy-data-oversight/classification-qualifications/.Time-in-Grade Requirements: Internal applicants and Federal employees who are currently holding, or who has held within the previous 52 weeks, a position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). NOTE: All current or former Federal employees (including internal employees) must provide a copy of their SF-50 (you may need to submit more than one), "Notice of Personnel Action" that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position, title, series, grade, step, tenure, and type of service (Competitive or Excepted).

All qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification.

Education

Keywords: US Government Other Agencies and Independent Organ, Washington DC , Knowledge Management Specialist, Other , Washington, DC

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