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Associate Director, Customer Engagement Lead

Company: KPMG
Location: Mclean
Posted on: June 12, 2021

Job Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking an Associate Director, Customer Engagement Lead to join our Global Technology team which is part of the KPMG International organization.


  • Establish plans, activities and timelines which support the delivery of key messages which support the Information Protection Group strategy
  • Enable department team members to develop solid business relationships, becoming a trusted advisor with key leaders and stakeholders to proactively support business objectives
  • Manage and escalate risks and issues including managed of all Customer Engagement team members
  • Contribute as a team lead in the development of programs which support Functions and Member Firms with moving to secure by design planning (e.g., customer & stakeholder management)
  • Define and deliver reporting standards which provide visibility of engagement, relationship and stakeholder management activities
  • Manage, support and develop team members ensuring alignment to IPG strategic priorities and enablement of Functions and Member Firm objectives; work through annual goal setting and performance evaluations


  • Minimum ten years of recent experience working within large scale organization, with at least five years within a professional service or similar organization
  • Bachelor's Degree from an accredited college or university or equivalent work experience
  • Background working on large-scale international projects and the ability to manage multiple processes and projects at once
  • Strong analytic, problem-solving and conflict resolution capabilities
  • Aptitude to build understanding of trends in cyber security, including privacy
  • Ability to collaborate cross functionally with teams to bring forward solutions

Colorado Salary Statement:

The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Colorado Salary Range: Low: $112200 - High: $204000

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

Keywords: KPMG, Washington DC , Associate Director, Customer Engagement Lead, Other , Mclean, DC

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