Costumer Service Associate

Company: Exela Technologies Inc.
Location: Washington
Posted on: June 12, 2021

Job Description:

Responsibilities:

• Backfill for front receptionist- greet visitors, answer phones, and hospitality duties.
• Maintain high degree of quality control and validation of the completed work.
• Ensure operating and quality standards are met based on service objectives. 
• Maintain accuracy of required reports and logs.
• Ensure the highest level of customer care.
• Ensure adherence to business guidelines, safety, and security procedures.
• Ability to multi-task and manage multiple priorities and deadlines is critical.
• Dependable, Self-motivated and accountable.
• Must be a team player with a solution minded attitude.
• Take direction from supervisor or site manager.
• Participate in cross-training and perform other duties as assigned (answer phones, outgoing shipments, etc)
• Perform other tasks as assigned.
• Adhering to all safety procedures Position.

Requirements:

• Ability to communicate both verbally and written with customers and company personnel required.
• Must become fully familiar with a variety of on-site equipment and be capable and willing to perform first level troubleshooting.
• Proficient with PC and windows
• Proficient in MS Office
• Ability to walk, sit, stand or sit for long periods (possibly entire shift) 
• Ability to adhere to employee attendance policy.

Qualifications:

• High school diploma or equivalent (GED) required.

Keywords: Exela Technologies Inc., Washington DC , Costumer Service Associate, Other , Washington, DC