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Costumer Service Associate

Company: Exela Technologies Inc.
Location: Washington
Posted on: June 12, 2021

Job Description:

Responsibilities:

  • Backfill for front receptionist- greet visitors, answer phones, and hospitality duties.
  • Maintain high degree of quality control and validation of the completed work.
  • Ensure operating and quality standards are met based on service objectives. 
  • Maintain accuracy of required reports and logs.
  • Ensure the highest level of customer care.
  • Ensure adherence to business guidelines, safety, and security procedures.
  • Ability to multi-task and manage multiple priorities and deadlines is critical.
  • Dependable, Self-motivated and accountable.
  • Must be a team player with a solution minded attitude.
  • Take direction from supervisor or site manager.
  • Participate in cross-training and perform other duties as assigned (answer phones, outgoing shipments, etc)
  • Perform other tasks as assigned.
  • Adhering to all safety procedures Position.

Requirements:

  • Ability to communicate both verbally and written with customers and company personnel required.
  • Must become fully familiar with a variety of on-site equipment and be capable and willing to perform first level troubleshooting.
  • Proficient with PC and windows
  • Proficient in MS Office
  • Ability to walk, sit, stand or sit for long periods (possibly entire shift) 
  • Ability to adhere to employee attendance policy.

Qualifications:

  • High school diploma or equivalent (GED) required.

Keywords: Exela Technologies Inc., Washington DC , Costumer Service Associate, Other , Washington, DC

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