Who we are
Imagine working in a place where continuous improvement and
innovation is celebrated and rewarded; where fast-paced,
high-impact teams come together to positively drive results for one
of the largest & most iconic brands in the world.
As the only rapidly growing retailer, you may know us as your
friendly neighborhood store. You probably know our familiar name,
have seen our pervasive logo, and have tried our highly
sought-after products, such as Slurpee and Big Bite. "Brain Freeze"
is a 7-Eleven registered trademark for our 53-year old Slurpee and
with over 71,100 stores globally (more than any other retailer or
food service provider), we sell over 14 million a month.
But there's a lot more to our story and much more left to be
written. We are transforming our business, ensuring we are customer
obsessed and digitally enabled to seamlessly link our brick and
mortar stores with digital products and services.
At 7-Eleven the entrepreneurial spirit is in our DNA and has
been ever since our inception 90+ years ago. It's what drove us to
invent the convenience industry in 1927 by envisioning how a simple
ice dock could provide household staples such as milk and eggs to
better serve the needs of our customers.
Today we are redefining convenience and the customer experience
in big ways...we are fundamentally changing our culture and we want
talented, innovative, customer obsessed, and entrepreneurial people
like you to come make history with us.
How we lead
At 7-Eleven we are guided by our Leadership Principles.
Be Customer Obsessed Be Courageous with Your Point of View
Challenge the Status Quo Act Like an Entrepreneur Have an "It Can
Be Done" Attitude Do the Right Thing Be Accountable
Each principle has a defined set of behaviors which help guide
the 7-Eleven team to Serve Customers and Support Stores.
About This Opportunity
The Restaurant Leader ensures that the overall store condition
complies with company policies & procedures, and state & federal
laws are being maintained and followed, they include: store
cleanliness, food service, customer service, merchandising,
controlling loss prevention, safety, and security - thereby
maximizing store profitability, expense control, inventory levels,
and shortage control. This leader fosters a coaching environment
where team members want to excel and are recognized for their
Cultivate a GUEST in Mind Culture.1. Focus on the wildly
important.2. Be a leader.
- Be committed to the guest.
- Provides prompt, courteous customer service by discovering
customer needs and management support
- Manages food services in accordance with Department of Health
and Company Standards.
- Effectively manages and grows the sales of the food service
program; by directing sales, promoting, merchandising, and
implementing new programs & communicating to vendors, leaders, and
other appropriate personal on marketing activities.
- Plans and prepares work schedules. Supervises coverage of
shifts left vacant due to emergency or lack of food services
personnel and fill as needed.
- Assists calculations of food consumption, and requests
purchases inventory, as required.
- Analyzes financial data including shortage to identify business
opportunities, determine proper action plan, and increase of
- Manages food cost at prescribed levels fallowing approved
portions control and accounting procedures. In addition to all
controllable expenses and cost items affecting profitability of
food service operation.
- Analyzes food service results and trends to determine the
proper action plans, to leverage the stores food sales and address
areas for improvement. Maintains 100% in-stock efficiency on top
- Oversees and may assist in preparing food items per required
menus and recipes. Inspects food and food preparation to maintain
quality standards and sanitation regulations.
- Conducts daily and weekly safety inspections of food service
equipment to ensure optimal operation conditions at all times.
Ensures a safe environment is maintained at all times.
- Responds, reports, and follow-ups on all employees and/or
customer accidents, injuries and loss or damage to property.
- Checks display for neatness and customer appeal. Ensures that
all authorized signs are displayed.
- Monitors and ensures compliance with all contractual
merchandise agreements and reports any discrepancies to
- Maintains a working relationship with all vendors. Monitors and
corrects delivery procedures, ensure the accuracy of orders.
Reports any problems to management.
- Promotes strong sales, by focusing on the team. Recruits,
hires, trains, and coaches team members to develop top performing
team members. Ensures team members are current on product offerings
- Coaches and supervises team members in all store
responsibilities and teaches them how to handle difficult and
complicated situations by fostering a team environment.
- Evaluates and take positive and consistent disciplinary actions
on violations of company policies.
- Maintains a neat personal appearance in accordance with company
uniform and personal appearance policy as stated for Restaurant
- Performs other duties as needed.
- Ensures work attendance in compliance with Company
Must be at least 18 years or older to apply. High School diploma
or GED is preferred. Two year degree or above is strongly
preferred. A minimum one year of retail, fast food, or sales
management experience is required. Maintains Food Handlers and Food
Safety Certification as required by County. Must be authorized to
work in the United States.
Knowledge and Skills
Demonstrated leadership and customer service skills and
competencies. Proven success developing team members. Demonstrated
ability to use P&L and store reports to affect change. Ability
to read and interpret documents such as rules, operating and
maintenance instructions and procedure manuals. Excellent oral and
written communication and intrapersonal skills. Ability to write
routine reports and to speak effectively before customers and
employees. Ability to add, subtract, multiply and divide in all
units of measure using whole numbers, common fractions and
decimals. Ability to exercise sound judgment and work with minimum
supervision. Proficient computer knowledge (Microsoft products
preferred Word, Excel). PDI/Verifone/Topaz experience
While performing the duties of this job the employee is
regularly required to stand and walk. The employee is occasionally
required to climb or balance on a ladder and/or stool, kneel or
crouch. The employee must occasionally lift or carry up to 50
pounds; push or pull up to 128 pounds.
Reasonable accommodations may be made to enable individuals with
disabilities to perform essential job functions. Essential
functions are job duties that an employee must be able to perform
with or without reasonable accommodation. All of the
responsibilities listed above are considered essential job
functions to this position.
This job description is subject to change at any time.