Voice Administrator (VoIP)
Company: CGI Group, Inc.
Posted on: June 11, 2021
Voice Administrator (VoIP)
Calling all those looking to expand their horizon in the world of
enterprise voice/networking. Do you enjoy fixing problems for
others? Are you looking to expand your skills in an enterprise
environment? Working on our Network Voice Support Team might be the
right career move for you.
We support the day to day operations for an enterprise VOIP
solution that encompasses multiple offices across the United
States, including a Call Center. The technology we support includes
a large Cisco Unified Communication Manager based solution along
with other technology vendors covering voice and video
Your future duties and responsibilities
• Install, support and maintains physical handsets and conference
• Actively monitor ticketing systems and email for new support
inquiries and requests. Respond to issues in a timely manner,
communicate necessary information to relevant support teams &
impacted staff, and document resolution.
• Manage user account additions and deletions in the various Cisco
Unified Communications Manager systems.
• Provide on-call support on a rotational basis and as required
when critical issues arise.
• Support office openings, closings and reconfiguration in various
locations across the country.
• Create and maintain documentation on VOIP configuration and
maintain policies and procedures for new office deployments and
• Critically monitor voice performance. Independently troubleshoot
and resolves highly complex problems to ensure quality voice
service on the network.
• Work with other support teams to integrate 3rd party hardware
into Call Manager
Required qualifications to be successful in this role
• Strong background and experience in Tier 1- Tier 2 functions of
• Strong Customer Service skills
• Strong Troubleshooting Capabilities
• Proven Computer Networking experience and expertise
• Previous experience with a ticketing system
• Cisco VoIP experience (phone configuration, dial plan, CUCM, CER
Unity Connection, etc), Call Manager
• Highschool diploma and a minimum 2 years of related support
experience in UC, VoIP, video conferencing, and telecom
• Intermediate level skills in Microsoft Suite (Word, Excel, and
• Bachelor's Degree in Computer Science/Engineering, Information
Systems, Business or related discipline.
• Must be a US Citizen
• Cisco Certified Network Associate certification
• Cisco Router and Switch configuration experience
• QoS knowledge and configuration experience
• SIP knowledge and configuration experience
• AWS knowledge
• MS Teams knowledge
Build your career with us.
It is an extraordinary time to be in business. As digital
transformation continues to accelerate, CGI is at the center of
this change-supporting our clients' digital journeys and offering
our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our
professionals. As one team, we share the challenges and rewards
that come from growing our company, which reinforces our culture of
ownership. All of our professionals benefit from the value we
Be part of building one of the largest independent technology and
business services firms in the world.
Learn more about CGI at www.cgi.com .
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment
without regard to their race, ethnicity, ancestry, color, sex,
religion, creed, age, national origin, citizenship status,
disability, pregnancy, medical condition, military and veteran
status, marital status, sexual orientation or perceived sexual
orientation, gender, gender identity, and gender expression,
familial status, political affiliation, genetic information, or any
other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals
with disabilities. If you need an accommodation to apply for a job
in the U.S., please email the CGI U.S. Employment Compliance
mailbox at US_Employment_Compliance@cgi.com . You will need to
reference the requisition number of the position in which you are
interested. Your message will be routed to the appropriate
recruiter who will assist you. Please note, this email
address is only to be used for those individuals who need an
accommodation to apply for a job. Emails for any other reason or
those that do not include a requisition number will not be
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here to be directed to our site that is dedicated to veterans and
transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the
ability to successfully complete a background investigation.
Background investigation components can vary dependent upon
specific assignment and/or level of US government security
clearance held. CGI will consider for employment qualified
applicants with arrests and conviction records in accordance with
all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with
CGI's legal duty to furnish information.
Keywords: CGI Group, Inc., Washington DC , Voice Administrator (VoIP), Other , Fairfax, DC
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