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Voice Administrator (VoIP)

Company: CGI Group, Inc.
Location: Fairfax
Posted on: June 11, 2021

Job Description:

Voice Administrator (VoIP)

Position Description
Calling all those looking to expand their horizon in the world of enterprise voice/networking. Do you enjoy fixing problems for others? Are you looking to expand your skills in an enterprise environment? Working on our Network Voice Support Team might be the right career move for you.

We support the day to day operations for an enterprise VOIP solution that encompasses multiple offices across the United States, including a Call Center. The technology we support includes a large Cisco Unified Communication Manager based solution along with other technology vendors covering voice and video communications.

Your future duties and responsibilities
• Install, support and maintains physical handsets and conference phones
• Actively monitor ticketing systems and email for new support inquiries and requests. Respond to issues in a timely manner, communicate necessary information to relevant support teams & impacted staff, and document resolution.
• Manage user account additions and deletions in the various Cisco Unified Communications Manager systems.
• Provide on-call support on a rotational basis and as required when critical issues arise.
• Support office openings, closings and reconfiguration in various locations across the country.
• Create and maintain documentation on VOIP configuration and maintain policies and procedures for new office deployments and turndowns.
• Critically monitor voice performance. Independently troubleshoot and resolves highly complex problems to ensure quality voice service on the network.
• Work with other support teams to integrate 3rd party hardware into Call Manager

Required qualifications to be successful in this role
• Strong background and experience in Tier 1- Tier 2 functions of work
• Strong Customer Service skills
• Strong Troubleshooting Capabilities
• Proven Computer Networking experience and expertise
• Previous experience with a ticketing system
• Cisco VoIP experience (phone configuration, dial plan, CUCM, CER Unity Connection, etc), Call Manager
• Highschool diploma and a minimum 2 years of related support experience in UC, VoIP, video conferencing, and telecom services
• Intermediate level skills in Microsoft Suite (Word, Excel, and PowerPoint, Visio)
• Bachelor's Degree in Computer Science/Engineering, Information Systems, Business or related discipline.
• Must be a US Citizen

• Cisco Certified Network Associate certification
• Cisco Router and Switch configuration experience
• QoS knowledge and configuration experience
• SIP knowledge and configuration experience
• AWS knowledge
• MS Teams knowledge


Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.


Keywords: CGI Group, Inc., Washington DC , Voice Administrator (VoIP), Other , Fairfax, DC

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