Medical Assistant/Patient Service Coordinator
Company: MedStar Health
Posted on: June 11, 2021
- Job Summary
Serves as the initial contact person at the medical practice,
principally responsible for all front desk and reception
activities. As needed, cross-trained to assist the back office as a
Medical Assistant either during normal front office shift or as
back up for unplanned or scheduled absences. Greets patients in a
service oriented and professional manner, answers phones, registers
patients, collects co-payments, updates demographic and insurance
information, and provides patients with follow up appointments and
requisitions for tests. Performs clinical duties under the
delegation of a physician in an ambulatory setting.
- Minimum Qualifications
High school graduation or equivalent; completion of an
accredited Medical Assistant program preferred.
Externship experience in a medical office or ambulatory health
setting strongly preferred; experience working with electronic
medical records preferred.
CMA (Certified Medical Assistant) by American Association of
Medical Assistants, or RMA (Registered Medical Assistant) through
American Medical Technologists or equivalent within 6 months of
hire. CPR certification.
- Knowledge, Skills & Abilities
Ability to type 40 words per minute; basic computer skills;
excellent verbal /written communication and customer service
skills. Clinical competency as verified during the initial 90 day
orientation period and annually thereafter. Computer and Electronic
Medical Record skills and ability to function in a variable
- Primary Duties and Responsibilities
Assists physicians with patient preparation for examination and
with the examination and education of patients.
Assists with maintaining supply inventory. Cleans, stocks,
sterilizes equipment, and prepares exam rooms for patients.
Completes all mandatory continuing education as established
including OSHA, CPR, infection control, billing, and safety and
others as required.
Contributes to the achievement of established department goals
and objectives and adheres to department policies, procedures,
quality standards, and safety standards. Complies with governmental
and accreditation regulations.
Identifies obvious emergencies and alerts appropriate staff.
Maintains the reception desk/waiting area in a neat and orderly
Manages the financial aspects of the front office, including
credit card transactions, receipts, cash and checks; logs and
reconciles all patient monies in accordance with policy.
Manages the intake of patients into the practice, screens for
emergent conditions, registers, verifies insurance and explains
patient responsibility to patients; collects copayment prior to
Manages the patient discharge process which may include issuing
discharge paperwork, prescriptions, collecting patient monies;
inputs charges into the system.
Participates in multidisciplinary quality and service
improvement teams as appropriate. Participates in meetings, serves
on committees and represents the department and hospital/facility
in community outreach efforts as appropriate.
Performs other duties as assigned, including Medical Assistant
duties as included on M.A. job description.
Schedules follow up visits/referral appointments when
- Sorts and distributes departmental mail and
About MedStar Health
MedStar Health is dedicated to providing the highest quality
care for people in Maryland and the Washington, D.C., region, while
advancing the practice of medicine through education, innovation
and research. Our 30,000 associates and 5,400 affiliated physicians
work in a variety of settings across our health system, including
10 hospitals and more than 300 community-based locations, the
largest visiting nurse association in the region, and highly
respected institutes dedicated to research and innovation. As the
medical education and clinical partner of Georgetown University for
more than 20 years, MedStar is dedicated not only to teaching the
next generation of doctors, but also to the continuing education
and professional development of our whole team. MedStar Health
offers diverse opportunities for career advancement and personal
Keywords: MedStar Health, Washington DC , Medical Assistant/Patient Service Coordinator, Other , Clinton, DC
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