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IT Support

Company: Aramark
Location: Washington
Posted on: May 6, 2021

Job Description:

Aramark (NYSE: ARMK) proudly serves the worlds leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. We deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ+), DiversityInc, Equal Employment Publications and the Disability Equality Index. Learn more about working here at or connect with us on , and .

  • Responsible for proactive support and maintenance around POS systems.
  • Provides technical support of the application, interfaces and any customizations.
  • Monitors support issues, ensures resolution plans and reports progress to management.
  • Provides excellent customer service during event support.
  • Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise.
  • Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolved through automated solutions.
  • Analyze, review and alter systems, programs, and applications to increase operating efficiency or to adapt to new requirements.
  • Responsible for communicating any defects to vendors and application owners and for coordinating testing and implementation of fixes.
  • Develops and executes test and quality assurance strategies and plans.
  • Works closely with ASPs to ensure service levels are being met and risk to the business is minimal.
  • Ensures that proper version control is strictly adhered to and that operational risk is minimized accordingly.
  • Communicates with site users regarding any system enhancements and or scheduled upgrades.
  • Participate in technical and functional training classes as necessary or required
  • Installs, tests and tunes software and hardware related to database management systems. Schedules and performs upgrades to databases.
  • Maintains knowledge around TCP/IP protocol and computer networks.
  • Able to navigate and manage Windows Server environments.
    • Associates Degree in Information Technology Field or equivalent work experience is required. Bachelors Degree is desired.
    • Experience with Appetize POS system is a plus.
    • Two to four years of progressively responsible experience including, but not limited to, in depth, hands on expertise with large and complex hospitality and Point of Sales systems.
    • Strong analysis, organization, communications, interpersonal skills and project management skills are essential.
    • Experience with hospitality customer technologies is required.

Keywords: Aramark, Washington DC , IT Support, Other , Washington, DC

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