Company: The Heritage Foundation
Posted on: May 6, 2021
Title: Systems Administrator
Reports to: Director, Information Technology
: The Systems Administrator has responsibility for day-to-day
administration of Heritage's IT infrastructure, including
networking, virtualized environments, server administration and
telecom systems, with a focus on security. Specific
responsibilities include installation, ongoing configuration,
maintenance and monitoring of critical infrastructure, both
cloud-based and on premise. The Systems Administrator will serve as
a trusted advisor to the Enterprise Architect and Director of IT:
helping to troubleshoot, research and implement IT solutions to
meet enterprise goals and objectives. Work with vendors on physical
infrastructure, system design and security response activities.
- Networking: Monitor uptime, troubleshoot and resolve issues.
Collaborate with Enterprise Architect in network design and
configuration implementations. Administer WiFi networks for
password changes and temporary SSID availability.
- Cloud Service Administration: Monitor uptime, troubleshoot and
resolve issues. Research, identify and recommend services to meet
business needs. Administer advanced configurations of Exchange
Online; Azure Active Directory; Office 365 Groups; device and
application policies via InTune; and various Office 365 application
- Security: Collaborate with Enterprise Architect in security
design and configuration implementations. Participate in cyber
incident response activities. Research and provide relevant log
activity. Administer firewall and load balancers. Administer
security-related systems (SAML, PKI authority).
- Monitoring: Configure logging and alerting in SIEM and related
services. Conducting regular audits to validate exceptions,
troubleshooting identified problems.
- Continuity: Design, execute, and regularly validate successful
backup and restore. Integrate disaster recovery considerations into
all system design activities. Monitor uptime, troubleshoot and
resolve issues with telecommunications lines.
- Service Desk engagement: Supply third-tier technical support to
Service Desk technicians. Regularly document and brief Service Desk
on the impact of upcoming changes to systems. Work closely with
Service Desk to automate user administration tasks.
Education: Bachelor's degree in Information Technology, Computer
Science or a related discipline preferred; professional
certification (e.g. Microsoft Certified Systems Administrator
: 5 or more years of systems and network administration in a
primarily Microsoft environment, and a wide knowledge base of OS
administration and software applications including: Windows Server,
Microsoft Exchange, certificate authorities, PowerShell,
Virtualization, CCNA/CCNP level knowledge of routing and switching,
Azure and Office 365 - all within a high security environment.
Environment: Microsoft Windows Server infrastructure,
AD/SQL/IIS/SCCM, application whitelisting, next-gen firewall
management, Remote Access and VPN, disk and tape backup
infrastructure, VMware server and desktop virtualization, SIEM,
enterprise detection and response, SaaS/IaaS, Certificate
Authority, Network Access Control/802.1x.
- Understand and support the Heritage mission and vision for
America, True North conservative principles, and the department's
goals and objectives
- On-call responsibilities as assigned; ability to work
after-hours when necessary
- Ability to trouble-shoot problems and anticipate consequences
- Detail-oriented with strong organizational skills; ability to
prioritize tasks and carry out responsibilities in a timely
- Effective verbal and written communication required
- Willing and eager to work with a variety of individuals
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Keywords: The Heritage Foundation, Washington DC , Systems Administrator, Other , Washington, DC
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