-Team Member Hotel Discount Program
-Benefits " Health, Dental, Vision, Life Insurance, and other
-Paid PTO beginning after ninety (90) days of employment
-401K after six (6) months of employment with employer matching
-Team Member Awards and Recognition programs throughout the
-Food and Beverage Discounts
Assist the Director of Operations and Assistant Front Office
Manager by overseeing the responsibilities of the guest service
staff. Ensure that the guests are being serviced in a professional
and competent manner. Smile and greet customers in a welcoming
manner, as the first point of contact.
ESSENTIAL JOB FUNCTION:
-Can perform and assist with all the front desk functions to
include but not limited to the following Guest Service Aide, PBX
Operator, Guest Service Agent, Reservationists, etc. Has complete
working knowledge and understands the software system, to include
all daily transactions, and reservations operations.
-Knows how and where to post all charges and knows all the room
rates. Train all new Guest Service Agents.
-Communicate with the Engineering Department regarding any
maintenance requests from the guests.
-Check AM and PM discrepancy reports. Communicate with the
Housekeeping Department regarding guest rooms and requests.
-Issues safety deposit boxes to guests when requested.
-Provide for a safe work environment by following all safety and
security procedures and rules.
-Ensure proper staffing levels of the guest service department by
assisting Guest Services Manager in preparing weekly schedule and
maintaining proper documentation (time cards, disciplinary
procedures, reviews, etc.).
-Assist the Front Office Leadership team by handling special
requests, group blocking and unusual circumstances
DESIRED SKILLS AND QUALIFICATIONS:
Education: High school diploma or equivalent experience.
Experience: Three to twelve months of employment in a related
position or guest relation position with this company or other
Skills and Abilities: Requires having excellent computer and cash
handling skills, ability to stand for extended periods of time;
present a sociable, outgoing, lively and guest service-oriented
demeanor. Working knowledge is generally learned on-the-job.
Communicate information and hotel services to management, staff
Relaxed, Refined Sophistication in Residential DC. Bridging the
best of DC's storied historic highlights and leafy residential
neighborhoods, the Kimpton Banneker Hotel has one of the most
enviable addresses in the District " on a tree-lined avenue with a
view straight down 16th Street NW of the White House. A blend of
cool minimalism and warm tones, the Banneker's design offers homey
comfort with a side of provocative art. Find the heartbeat of the
hotel in its dining venues: the ground-floor French bistro, serving
local flavors in a timeless setting, promises to buzz day and
night, while upstairs, a sophisticated indoor/outdoor rooftop bar
will encourage spontaneous connections under the stars while
offering unfettered views of the landmarks that make the city so
Please visit http://www.valorhospitality.com to learn more about
our existing hotels, other exciting job opportunities and our