Front Office Supervisor

-Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
-Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
-Communicate with the Engineering Department regarding any maintenance requests from the guests.
-Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
-Issues safety deposit boxes to guests when requested.
-Provide for a safe work environment by following all safety and security procedures and rules.
-Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
-Assist the Front Office Leadership team by handling special requests, group blocking and unusual circumstances

DESIRED SKILLS AND QUALIFICATIONS:

Education: High school diploma or equivalent experience.

Experience: Three to twelve months of employment in a related position or guest relation position with this company or other organizations.

Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff andguests.

Relaxed, Refined Sophistication in Residential DC. Bridging the best of DC's storied historic highlights and leafy residential neighborhoods, the Kimpton Banneker Hotel has one of the most enviable addresses in the District " on a tree-lined avenue with a view straight down 16th Street NW of the White House. A blend of cool minimalism and warm tones, the Banneker's design offers homey comfort with a side of provocative art. Find the heartbeat of the hotel in its dining venues: the ground-floor French bistro, serving local flavors in a timeless setting, promises to buzz day and night, while upstairs, a sophisticated indoor/outdoor rooftop bar will encourage spontaneous connections under the stars while offering unfettered views of the landmarks that make the city so iconic.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.