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Front Office Supervisor

Company: The Banneker
Location: Washington
Posted on: April 10, 2021

Job Description:

Front Office Supervisor

Competitive + Benefits

The Banneker Hotel, Washington 20036

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 18 properties and have ambitious development and growth plans.

Our mission is to go beyond 'hospitality' by creating memorable experiences and lasting connections with our guests.

It's our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun " we love what we do!
We set the bar high and we are relentless in our pursuit to 're-define hospitality'.

Benefits Package


-Competitive Salary
-Team Member Hotel Discount Program
-Uniforms Provided
-Benefits " Health, Dental, Vision, Life Insurance, and other supplemental options
-Paid PTO beginning after ninety (90) days of employment
-401K after six (6) months of employment with employer matching
-Team Member Awards and Recognition programs throughout the year
-Food and Beverage Discounts
-Tuition Reimbursement

POSITION PROFILE:

Assist the Director of Operations and Assistant Front Office Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.

ESSENTIAL JOB FUNCTION:

-Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
-Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
-Communicate with the Engineering Department regarding any maintenance requests from the guests.
-Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
-Issues safety deposit boxes to guests when requested.
-Provide for a safe work environment by following all safety and security procedures and rules.
-Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
-Assist the Front Office Leadership team by handling special requests, group blocking and unusual circumstances

DESIRED SKILLS AND QUALIFICATIONS:

Education: High school diploma or equivalent experience.

Experience: Three to twelve months of employment in a related position or guest relation position with this company or other organizations.

Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff andguests.

Relaxed, Refined Sophistication in Residential DC. Bridging the best of DC's storied historic highlights and leafy residential neighborhoods, the Kimpton Banneker Hotel has one of the most enviable addresses in the District " on a tree-lined avenue with a view straight down 16th Street NW of the White House. A blend of cool minimalism and warm tones, the Banneker's design offers homey comfort with a side of provocative art. Find the heartbeat of the hotel in its dining venues: the ground-floor French bistro, serving local flavors in a timeless setting, promises to buzz day and night, while upstairs, a sophisticated indoor/outdoor rooftop bar will encourage spontaneous connections under the stars while offering unfettered views of the landmarks that make the city so iconic.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

Keywords: The Banneker, Washington DC , Front Office Supervisor, Other , Washington, DC

Click here to apply!

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