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Senior User Support Specialist

Company: Leidos
Location: Washington
Posted on: February 25, 2021

Job Description:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing. With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com . We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace. Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos' Senior Vice President of Talent Acquisition, at chris.a.scalia@leidos.com . As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts. Job #: R-00039644
Location: Washington, DC
Category: SCA Customer Service
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance: Public Trust
Referral Eligibility : Ineligible
Group: Civil Description Job Description:Leidos is seeking a Senior User Support Specialist to work on-sight in support of the Civil Rights Division in Washington, DC. You will work in a fast-paced and diverse environment and will have a management team that encourages your career development and growth.--Be part of a dynamic team in providing legal and technical services to support the Department of Justice. From emails and instant messages, to electronic devices, and social media systems, we're equipped to meet the challenge of forensically capturing, reviewing, and illuminating the "smoking gun" evidence. Join us and make a difference!In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools.About LeidosLeidos is a Fortune 500--- company aimed at embracing and solving some of the world's most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient. Primary Responsibilities:Setup , monitor, train, troubleshoot, diagnose and resolve issues with web conferencing tools including but not limited to: Zoom.gov, Skype for Business , WebEx Team Meeting, Adobe Connect.Qualifications:

  • 4+ years demonstrated ability to set up and disable Zoom.gov accounts.--
  • Demonstrated ability to train over 100 users in all aspects of Zoom.gov use.
  • Demonstrated ability to diagnose issues with Zoom (audio / video; links, etc).
  • Demonstrated ability to resolve issues with Zoom.
  • 4+years demonstrated experience in training over 100 users in all aspects of Skype for business.
  • Troubleshooting all technical issues with users including but not limited: to audio / video issues and resolving issues.
  • 4+ years demonstrated experience in setting up and monitoring WebEx trainings (troubleshooting technical issues with users and resolving issues).
  • 4+ years demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, training users, troubleshoot issues and resolve issues.
  • 4+ years demonstrated experience in setting up Team Meetings; training over 100 users on Team Meeting; troubleshooting technical issues; and resolving issues.
  • Must have an undergraduate degree.
  • Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx).
  • Must be able to describe differences between basic and licensed accounts, and advantages and disadvantages of each platform.
  • Must be a US Citizen upfront.
  • Must be able to obtain a Public Trust security clearance.--Preferred Qualifications
    • Undergraduate degree strongly preferred.Leidos is growing!--Connect with us on LinkedIn and Facebook . We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an exciting External Referral Program , and a diverse, inclusive and ethical work place. In fact, in 2020, Leidos was ranked as one of the " World's Most Ethical Companies " by the Ethisphere Institute for the third consecutive year.MEGAExternal Referral Bonus:IneligiblePotential for Telework:NoClearance Level Required:Public TrustTravel:NoScheduled Weekly Hours:40Shift:DayRequisition Category:ProfessionalJob Family:SCA Customer Service About LeidosLeidos is a Fortune 500 -- --information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com . Pay and BenefitsPay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .Securing Your DataLeidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .Commitment to DiversityAll qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. Description Job Description:The NISC III program at... Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest. Contact us about product information and pricing, customer feedback, stockholder services, or just to voice a concern.

Keywords: Leidos, Washington DC , Senior User Support Specialist, Other , Washington, DC

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