Senior User Support Specialist
Posted on: February 25, 2021
Coronavirus is on everyone's mind with the effects being felt
around the world. The markets are volatile, and we're all concerned
for the health and safety of our families, friends, and colleagues.
Please know that we're taking all necessary measures to safeguard
our employees, customers and the communities in which we live,
including following all recommended best practices around social
distancing. With that in mind, in an abundance of caution, we are
canceling all face to face career events, such as job fairs and
open house events. In the coming days and weeks, we will be hosting
career events virtually, using our online chat tools so that we may
continue our hiring practice safely and securely. You can find
available virtual career events at https://career-events.leidos.com
. We are using telephone meetings and online chats via Brazen to
conduct interviews and hiring discussions, and we are offering
options for video interviews so that you can have a virtual face to
face meeting with your potential new leader. We do not conduct
interviews or extend offers via text or chat based social media,
such as WhatsApp or MySpace. Leidos will never ask you to provide
payment-related information at any part of the employment
application process, nor will Leidos ever advance money as part of
the hiring process. And Leidos will communicate with you only
through emails that are generated by Leidos.com automated system.
If you receive an email purporting to be from Leidos that asks for
payment-related information or any other personal information,
please report the email to Chris Scalia, Leidos' Senior Vice
President of Talent Acquisition, at email@example.com . As
a company, as a country, as a world, we have confronted challenging
moments before. We are confident that, guided by our values and the
strength of our community as well as the commitment we have to the
important work we do each day, we will find our way through this
time together. We will do this with the care and concern for one
another and the common good that defines. Please keep those
impacted by the virus in your thoughts. Job #: R-00039644
Location: Washington, DC
Category: SCA Customer Service
Schedule (FT/PT): Full Time
Travel Required: No
Potential for Telework: No
Clearance: Public Trust
Referral Eligibility : Ineligible
Group: Civil Description Job Description:Leidos is seeking a Senior
User Support Specialist to work on-sight in support of the Civil
Rights Division in Washington, DC. You will work in a fast-paced
and diverse environment and will have a management team that
encourages your career development and growth.--Be part of a
dynamic team in providing legal and technical services to support
the Department of Justice. From emails and instant messages, to
electronic devices, and social media systems, we're equipped to
meet the challenge of forensically capturing, reviewing, and
illuminating the "smoking gun" evidence. Join us and make a
difference!In this role, you will gain many intangible skills, such
as time and task management, critical thinking and problem solving,
the ability to communicate complicated problems in a concise
manner, as well as solve complex problems using available
tools.About LeidosLeidos is a Fortune 500--- company aimed at
embracing and solving some of the world's most pressing challenges.
Through science and technology, Leidos makes the world safer,
healthier and more efficient. Primary Responsibilities:Setup ,
monitor, train, troubleshoot, diagnose and resolve issues with web
conferencing tools including but not limited to: Zoom.gov, Skype
for Business , WebEx Team Meeting, Adobe
- 4+ years demonstrated ability to set up and disable Zoom.gov
- Demonstrated ability to train over 100 users in all aspects of
- Demonstrated ability to diagnose issues with Zoom (audio /
video; links, etc).
- Demonstrated ability to resolve issues with Zoom.
- 4+years demonstrated experience in training over 100 users in
all aspects of Skype for business.
- Troubleshooting all technical issues with users including but
not limited: to audio / video issues and resolving issues.
- 4+ years demonstrated experience in setting up and monitoring
WebEx trainings (troubleshooting technical issues with users and
- 4+ years demonstrated experience in all aspects of Adobe
Connect (to set up, monitor meetings, training users, troubleshoot
issues and resolve issues.
- 4+ years demonstrated experience in setting up Team Meetings;
training over 100 users on Team Meeting; troubleshooting technical
issues; and resolving issues.
- Must have an undergraduate degree.
- Certified trainer in web conferencing (Zoom.gov, Adobe Connect,
Skype for business, WebEx).
- Must be able to describe differences between basic and licensed
accounts, and advantages and disadvantages of each platform.
- Must be a US Citizen upfront.
- Must be able to obtain a Public Trust security
- Undergraduate degree strongly preferred.Leidos is
growing!--Connect with us on LinkedIn and Facebook . We value and
support the well-being and mobility of our employees with
competitive benefit packages, complementary e-learning training,
work-life flexibility, an exciting External Referral Program , and
a diverse, inclusive and ethical work place. In fact, in 2020,
Leidos was ranked as one of the " World's Most Ethical Companies "
by the Ethisphere Institute for the third consecutive
year.MEGAExternal Referral Bonus:IneligiblePotential for
Telework:NoClearance Level Required:Public TrustTravel:NoScheduled
Weekly Hours:40Shift:DayRequisition Category:ProfessionalJob
Family:SCA Customer Service About LeidosLeidos is a Fortune 500 --
--information technology, engineering, and science solutions and
services leader working to solve the world's toughest challenges in
the defense, intelligence, homeland security, civil, and health
markets. The company's 38,000 employees support vital missions for
government and commercial customers. Headquartered in Reston, Va.,
Leidos reported annual revenues of approximately $11.09 billion for
the fiscal year ended January 3, 2020. For more information, visit
www.Leidos.com . Pay and BenefitsPay and benefits are fundamental
to any career decision. That's why we craft compensation packages
that reflect the importance of the work we do for our customers.
Employment benefits include competitive compensation, Health and
Wellness programs, Income Protection, Paid Leave and Retirement.
More details are available here .Securing Your DataLeidos will
never ask you to provide payment-related information at any part of
the employment application process. And Leidos will communicate
with you only through emails that are sent from a Leidos.com email
address. If you receive an email purporting to be from Leidos that
asks for payment-related information or any other personal
information, please report the email to firstname.lastname@example.org
.Commitment to DiversityAll qualified applicants will receive
consideration for employment without regard to sex, race,
ethnicity, age, national origin, citizenship, religion, physical or
mental disability, medical condition, genetic information,
pregnancy, family structure, marital status, ancestry, domestic
partner status, sexual orientation, gender identity or expression,
veteran or military status, or any other basis prohibited by law.
Leidos will also consider for employment qualified applicants with
criminal histories consistent with relevant laws. Description Job
Description:The NISC III program at... Join our Talent Community to
create a profile, enabling a streamlined application process and to
help our recruiters better understand your areas of expertise and
interest. Contact us about product information and pricing,
customer feedback, stockholder services, or just to voice a
Keywords: Leidos, Washington DC , Senior User Support Specialist, Other , Washington, DC
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