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User Experience Researcher - Lead Associate

Company: Fannie Mae
Location: Washington
Posted on: February 25, 2021

Job Description:

Company DescriptionAt Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will help lead our industry forward and make your career.Job DescriptionTHE IMPACT YOU WILL MAKEFannie Mae's Marketing and Communications organization is hiring a Lead Associate - User Research and Testing to join its Digital Marketing team. This team manages all of Fannie Mae's core digital channels (website, email marketing, social media), and delivers customer facing digital experiences, tools, and content.What You'll DoAs a User Experience Researcher - Lead Associate, you will be a critical member of our team - helping our business partners create customer first experiences and innovating our digital touchpoints.* Spearhead user testing and research function within organization; implement processes to incorporate this capability into our operating model* Investigate ways to improve the end-user interaction with programs to increase satisfaction and overall use* Conduct usability testing to drive best in class user experiences* Work with cross functional teams to understand the intersection of business priorities and customer needs to devise appropriate research methods and testing activities* Conduct focus groups and gather results for future versions of digital project, service or capability* Understand different data types from different sources and perform data analysis to create insightful and actionable findings.QualificationsTHE EXPERIENCE YOU BRING TO THE TEAMMinimum Required Experiences* 4 years of relevant work experience * Fluency in survey tools, such as Qualtrix* Experience using Workfront* Qualitative and quantitative user research (interviews & usability testing)* Knowledge of the research process and research methods (e.g., surveys and questionnaire design, personas, etc)* End to end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)* The group of skills related to Product Testing including testing and evaluating software, usability testing, UAT, and using relevant product testing technology.* The group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict.* The group of skills related to Learning and Training including conducting, developing, and evaluating training, instructional design, and learning management systems* Skilled in creating visual concepts, creating content, and editing content by hand or with the help with computer software to communicate ideas* Experience gathering accurate information to explain concepts and answer critical questions* The group of skills related to Business Insight including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc.* The group of skills related to Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.* Working with people with different functional expertise respectfully and cooperatively to work toward a common goal* Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand* The group of skills related to Information Retrieval including fact gathering, conducting focus groups and interviews, designing surveys, etc.* Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI* Adept at managing project plans, resources, and people to ensure successful project completion* Skilled in Excel* Experience using SharePointDesired Experiences* Bachelor degree or equivalent* 6 years in User Experience ResearchAdditional InformationThe future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected]Job ID: REF2858D

Keywords: Fannie Mae, Washington DC , User Experience Researcher - Lead Associate, Other , Washington, DC

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