Commission Services Lead

Company: Compass
Location: Washington
Posted on: February 25, 2021

Job Description:

• Commission Services Lead - Washington, DC At Compass, we envision a world where the experience of selling or buying a home is simple and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world. We are looking for a Commission Services Lead to join our fast-paced and expanding Financial Services & Transaction Experience--- team. You will lead a customer-facing commissions team, support daily operations, and assume responsibility for accurate and timely completion of all commissions processing. You will provide personal attention and service to help resolve agent inquiries when necessary. At Compass You Will:
  • Ensure all aspects of the commissions process are carried out according to submarket specifications and in accordance with contract payment terms including support of the commission payment process.
  • Prioritize and deliver outstanding customer service, promptly responding and resolving a wide range of customer issues
  • Communicate effectively with key stakeholders, while maintaining a constant orientation towards quality customer service
  • Lead a customer-facing function and provide best in class customer support by promptly responding to requests from agents with a sense of urgency and problem solving attitude
  • Resolve complex issue cases as they arise, liaising with customers and leveraging the support of team members to be solutions-driven in an accurate and timely manner
  • Generate prompt and compelling productivity reports to improve and execute on operational enhancements
  • Proactively identify efficiency improvements and execute on operational enhancements in support of departmental KPIs
  • Ensure all commission calculation is correct and within policy
  • Process corrections and adjustments as needed
  • Provide support to region sales managers in response to inquiries regarding commission payouts, deductions, and commission calculations
  • Training and sharing knowledge with new members of the team to ensure commissions are handled properly What We Look For:
    • BA or BS degree
    • 3+ years of experience, in an accounting or payroll function, commissions or customer service environment preferred
    • Strong customer service instincts and ability to communicate confidently and articulately with a positive outlook
    • Ability and desire to roll up sleeves and be hands-on in an entrepreneurial, fast-paced environment
    • Ability to meet deadlines and prioritize urgent tasks while maintaining composure
    • Proficient with technology, including Excel
    • Experience in real estate industry a plus At Compass, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. COMPASS, the Compass logo, and other various trademarks, logos, designs, and slogans are the registered and unregistered trademarks of Compass, Inc. dba Compass in the U.S. and/or other countries.
      
      Corporate Responsibility, Privacy & Legal Notices: Compass is a licensed real estate broker, licensed to do business as Compass RE in Delaware, New Jersey, Pennsylvania and Tennessee, and Compass Real Estate in Washington, DC. California License # 01991628, 1527235, 1527365, 1356742, 1443761, 1997075, 1935359, 1961027, 1842987, 1869607, 1866771, 1527205, 1079009, 1272467. No guarantee, warranty or representation of any kind is made regarding the completeness or accuracy of descriptions or measurements (including square footage measurements and property condition), such should be independently verified, and Compass expressly disclaims any liability in connection therewith. No financial or legal advice provided. Equal Housing Opportunity. -- Compass 2021. 212-913-9058.

Keywords: Compass, Washington DC , Commission Services Lead, Other , Washington, DC