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Service Advisor

Company: King Buick GMC Mitsubishi
Location: Gaithersburg
Posted on: November 22, 2020

Job Description:

Service Advisor--
We are seeking a Service Advisor to join our team!
You will be responsible for helping customers by providing product and service information and resolving technical issues.
King Buick GMC has been in the business since 1926 and we are the #1 Buick GMC dealership in the state of Maryland.
One of our biggest assets is our great ownership and family culture.
Every employee of King Buick GMC is considered part of our family and we are always looking to add more members to our family.
We are currently hiring during COVID-19 and are taking the necessary safety precautions to keep our employees safe.
Come join our team! --
What We Offer
* 401k
* Paid Vacation * Family culture
* Health, Dental & Vision--Insurance
Responsibilities * Handle customer inquiries and complaints
* Selling recommended service work to each client based upon mechanics diagnosis
* Greeting each customer and walking around their car before service
* Re-walk car with customer after completed work and thoroughly explain what work has been done
* Schedule next appointment before leaving
* Provide information about the products and services
* Troubleshoot and resolve product issues and concerns
* Document and update customer records based on interactions
* Develop and maintain a knowledge base of the evolving products and services
Qualifications * Previous experience in customer service, sales, or other related fields
* Ability to build rapport with clients
* Ability to prioritize and multitask * Positive and professional demeanor
* Excellent written and verbal communication skills
* Fluent in Spanish, prefered but not required--
We are an equal opportunity employer and value diversity.
All employment is decided on the basis of qualifications, merit and business need.
--Hireology .Category: General

Keywords: King Buick GMC Mitsubishi, Washington DC , Service Advisor, Other , Gaithersburg, DC

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