Job Description - Senior Director Operations - Acute Dialysis
Senior Director Operations - Acute Dialysis - 20000GFF
PURPOSE AND SCOPE:
Drives and directs the assigned regional Inpatient Services
business through IPS DO’s in multiple regions. Provides direction
in consultation with the FMS Field Inpatient Services leadership
teams on all facets of Inpatient Services. Key areas of
responsibility include customer service, quality patient care,
operations, sales, and business development. Influences business
decisions and provides strategic direction, oversight and vision
for assigned regions. Collaborates with FVP’s of Inpatient Services
on various strategic initiatives.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Lead operational efforts through subordinates to complete the
administration of business processes and services to ensure the
operations effective achievement of goals within the assigned
Direct and control the broad activities of the business unit(s)
through the interpretation, application and implementation of
company-wide policies and processes appropriate to the functional
Ensure that budgets and schedules are within company
requirements with significant organizational responsibility for the
overall control of planning, staffing, budgeting, expense priority
management, and recommendation and implementation changes of
Review and comply with the Code of Business Conduct and all
applicable company policies and procedures, local, state and
federal laws and regulations.
Responsibilities for Acute Care Electronic System (ACES) include
Has an in-depth knowledge on how to obtain and use the
information from ACES to impact the team’s focus to meet targets
and change practice or process to increase the quality of service
being provided to the customers.
In-depth review with direct reports on the data retrieved from
ACES to identify areas for improvement e.g. Compliance, Billing,
and Quality Indicators.
Utilization of data to better understand their business unit(s)
opportunities, develop a plan of action, and implementation with
their direct reports.
Partner with the all key departments to secure direct report’s
success in their Inpatient Services Business:
Education Coordinators are part of the weekly (daily if needed)
communication for successful training of all staff.
Regional Quality Managers are to attend QAI meetings, assist
with survey preparedness, and will be available during
BioMed to attend QAI meetings, review of reports, assist with
customer preparation for surveys and will be available during
Requires the ability to influence and gain acceptance from
others in sensitive situations, without damage to the relationship.
Regularly interacts with senior management or executive levels on
matters concerning several functional areas, divisions, and/or
Interaction with the C-Suite:
Meet with the hospital C-Suite quarterly or more often if
Ability to have crucial conversation to secure a strong long
term relationship and influence desired outcomes.
Support direct reports in preparation for customer QAI
Responds and communicates during the survey audits.
Ensure all employees within the assigned team(s) understand and
comply with the Code of Business Conduct and all applicable company
policies and procedures, local, state and federal laws and
regulations; establishing and maintaining effective internal
systems and controls to promote compliance.
Provide leadership, guidance and coaching for all direct reports
to maintain an engaged and productive workforce; partnering with
Human Resources on employee matters.
Decisions are often complex with significant organizational
impact, managerial and budgetary responsibilities. Erroneous
decisions will have a serious impact on the overall success of
long-term company operations.
Interacts with all levels of the organization to manage the
business. Regularly interacts with executives and/or major
customers. Has strong interaction with GVPs, Presidents.
Provide technical guidance.
Assist with various projects as assigned.
Other duties as assigned.
Additional responsibilities may include focus on one or more
departments or locations. See applicable addendum for department or
location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS :
The physical demands and work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Travel up to 60% locally and regionally.
Responsible for the direct supervision of various levels of
operations IPS staff.
Bachelor’s Degree required; Advanced Degree preferred
EXPERIENCE AND REQUIRED SKILLS:
6+ years’ related experience.
3+ years’ experience as a Manager; or 3+ years’ experience in a
senior managerial role.
Demonstrated experience managing one or more departments.
Strong Business Acumen.
Strong interpersonal skills with the ability to communicate with
all levels of management through diplomacy and tact.
Excellent oral and written communication skills.
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual
Fresenius Medical Care North America maintains a drug-free
workplace in accordance with applicable federal and state laws.
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searches conducted without Human Resources approval.
If you are interested in applying for employment with Fresenius
Medical Care, NA and require special assistance or accommodation
during any part of the pre-employment process, please contact our
dedicated Help Desk for assistance at (855) FMCNAHR.
All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, age,
pregnancy, marital status, national origin, citizenship status,
disability, military status, genetic predisposition or carrier
status or any other legally protected characteristic.