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Service Desk Systems Engineer (Senior)

Company: Leidos
Location: Washington
Posted on: July 1, 2020

Job Description:

Description Job Description Leidos is seeking a Service Desk Systems Engineer who wants to work on a new agile DevSecOps project in an IC DoD customer space. Leidos is building a new team to develop new structure and applications for our customer. We are looking for a collaborative and forward leaning individual who wants to tackle challenges and be a part of creating innovative solutions. In return, Leidos will invest in you with a new enhanced leave plan, generous 401k, and training to name just a few great benefits. Ready to tackle your next challenge - then we want you on our team. This role designs, develops, implements, and maintains an Enterprise Service Desk IT platform (such as JIRA, ServiceNow, or Remedy) to support ITSM processes and artifacts. This role requires customer support skills and must interpret business functional requirements from the ITSM team and translate the requirements into software implementation requirements. This role performs software development activities to ensure requirements are successfully implemented and tested. Primary Responsibilities Design, develop, implement, and maintain an Enterprise Service Desk IT platform (such as JIRA, ServiceNow, or Remedy) to support ITSM processes and artifacts. Interpret business functional requirements from the ITSM team and translate the requirements into software implementation requirements for customers through direct support. Perform software development activities to ensure requirements are successfully implemented and tested. Responsible for evaluation, selection, installation, configuration, operation, and administration of the ITSM tools suite. Evaluate alternatives including cost and risk, supportability and analyses for total systems. Perform business process definition and optimization, workflow management, service management support, integration, system testing, metrics identification, and reporting. Apply comprehensive knowledge of Service Desk operations across key tasks and high impact assignments. Plan and lead major technology assignments. Evaluate performance results and recommend major changes affecting short-term project growth and success. Function as a technical expert across multiple project assignments. May mentor andor supervise others. Basic Qualifications Possess customer support skills to interpret business functional requirements from the ITSM team and translate the requirements into software implementation requirements. Possess expertise in designing, developing, implementing, and maintaining an Enterprise Service Desk IT platform (such as JIRA, ServiceNow, or Remedy) to support ITSM processes and artifacts. Possess expertise to evaluate, select, install, configure, operate, and administer ITSM tools suites ability to evaluate alternatives including cost and risk, supportability and analyses for total systems. Possess ability to interpret business functional requirements from the ITSM team and translate the requirements into software implementation requirements. Possess ability and experience to apply a comprehensive knowledge of Service Desk Software development, implementation and maintenance across key tasks and high impact assignments. Possess experience in planning and leading major technology assignments and functioning as a technical expert across multiple project assignments. Possess experience in evaluating performance results and recommending major changes affecting short-term project growth and success. Possess experience in mentoring, supervising, and managing team members. The candidate must have a Bachelor's degree with 8-10 years of experience or Master's degree with 6-10 years of experience. Years of experience may be used in lieu of degree. ship is required. TSSCI with Poly required. Preferred Qualifications Doctorate in a technical domain. ITMOD External Referral Bonus Eligible Potential for Telework No Clearance Level Required Top SecretSCI with Polygraph Travel No Scheduled Weekly Hours 40 Shift Day Requisition Category Professional Job Family Business Systems Analysis Leidos is a Fortune 500Registered information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately 10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com httpwww.Leidos.com . Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here httpswww.leidos.comcareerspay-benefits . Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidosleidos.com mailtospam.leidosleidos.com . All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Keywords: Leidos, Washington DC , Service Desk Systems Engineer (Senior), Other , Washington, DC

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