Build Your Career - Appliance Installer - Home Depot Design Center- Gaithersburg, MD

Company: Home Depot
Location: Suitland
Posted on: May 23, 2020

Job Description:

POSITION PURPOSE The Appliance Installer I is responsible for installing appliances for HDDC customers. They are responsible for the delivery and installation of products. The Appliance Installer I must ensure timely completion of all jobs and installations. The Appliance Installer I is responsible for ensuring customer satisfaction through timely, quality installation of products and services offered. The Appliance Installer I is responsible to ensure compliance and proper adherence to job process and installation standards. MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES 70% Customer Service * Ensures timely completion of all jobs and installations * Listens to and resolves install complaints in the field and escalates issues if beyond their skill set * Delivers appliances and plumbing products to customer s home or other specified location * Document all pertinent information with regard to daily delivery and installation paperwork for accurate record keeping * Obtain customer signature on packing slip for the receipt of goods with regard to pick-up, delivery or Installs * Follows-up on customer concerns * Ensures customer needs are met 30% Appliance Installation * Works with team members to install appliances * Ensures compliance and proper adherence to job process and installation standards * Diagnoses installation issues, seeking additional support as needed * Cleans and maintains the interior of vehicle * Communicate status of each stop to scheduling and routing dept. along with accounting for accurate billing process * Perform routine inspections on vehicle using vehicle inspection form and report any immediate safety concern to management NATURE AND SCOPE * Reports to the Appliance Installation Manager * This position has no direct reports ENVIRONMENTAL JOB REQUIREMENTS Environment: Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness. Travel: Typically requires overnight travel more than 50% of the time. Additional Environmental Job Requirements: * Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise * Moving around the facilities MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Additional Minimum Qualifications: * Must be legally permitted to work in the United States Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. Years of Relevant Work Experience: 2 years Physical Requirements: Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Additional Qualifications: Preferred Qualifications: * Ability to inspect gas, water, and electricity to properly make connections and ensure safety for the consumer * Ability to work in a fast paced environment * Ability to work independently * Strong verbal and written communication skills Knowledge, Skills, Abilities and Competencies: Action Oriented * Drives Results * Communicates Effectively * Collaborates * Customer Focus

Keywords: Home Depot, Washington DC , Build Your Career - Appliance Installer - Home Depot Design Center- Gaithersburg, MD, Other , Suitland, DC