WashingtonRecruiter Since 2001
the smart solution for Washington DC jobs

Sr. Tririga Help Desk Support with Security Clearance

Company: CACI
Location: Falls Church
Posted on: March 28, 2020

Job Description:

Job Description CACI is currently looking for an experienced Service Desk Specialist to join our BEAGLE (Border Enforcement Applications for Government Leading-Edge Information Technology) Agile Solution Factory (ASF) Team supporting Customs and Border Protection (CBP) client located in Northern Virginia! Join this passionate team of industry-leading individuals on a program that leverages the best practices in Agile Software Development for the Department of Homeland Security (DHS). As a member of the BEAGLE ASF Team, you will support the men and women charged with safeguarding the American people and enhancing the Nation's safety, security, and prosperity. CBP agents and officers are on the front lines, every day, protecting our national security by combining customs, immigration, border security, and agricultural protection into one coordinated and supportive activity. ASF programs thrive in a culture of innovation and are constantly seeking individuals who can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels. The ability to be adaptable and to work constructively with a technically diverse and geographically separated team is crucial. The Sr. Tririga Help Desk Support will provide direct Tier One Tririga Help Desk support, coordinate escalated support, and provide overall management of all OIT Tririga support tickets. The position will have accountability for meeting OIT service level targets and expectations for response and resolution of service tickets. The position will also require the ability to obtain Tririga application subject matter expertise and will transition into management of full Tririga customer-based initiatives. Specific Sr. Tririga Help Desk Support responsibilities include: * Receiving, responding to, and timely resolving of customer support requests through phone and/or email, and Remedy ticketing system* Escalating tier 2 and tier 3 support issues, and follow up as required * Management and reporting of Tririga Help Desk tickets * Building and management of core help desk support knowledge base * Directly supporting Tririga Functional Analyst team and building Tririga application subject matter expertise Job Requirements (In Order of Preference) * Direct technical COTS application customer support experience* Effective written and verbal communication skills, producing high-quality documentation that meets applicable standards and is appropriate for its intended audience * Help desk functions and tool experience (preferably Remedy) * Working knowledge of IT systems and processes * Core project management capability, including planning and executing, coordinating and engaging support of appropriate team members * Familiarity with agile teams and methodologies and tools (preferably Jira and Confluence) * Ability to work independently and work across an integrated project team * Familiarity and experience with the Tririga Applications and/or other related COTS systems You have: * Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria includes, but not limited to:* 3-year check for felony convictions* 1-year check for illegal drug use* 1-year check for misconduct such as theft or fraud* Excellent verbal and written communication skills* Understanding of the software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management* Professional Experience: 7+ years related technical experience Bonus would be having: * College degree (B.S.) in Computer Science, Information Management Systems, experience considered in lieu of degree* Experience withTririga Service Desk and Remedy ticketing systems* Experience with Problem and Incident Management* Technical Certifications* Current and relevant experience with CBP, DHS, or BEMSD.* Strong, active listening skills BEAGLE What We Can Offer You: * We've been named a Best Place to Work by the Washington Post.* Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.* We offer competitive benefits and learning and development opportunities.* We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.* For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success. Job Location US-Falls Church-VA-VIRGINIA SUBURBAN CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

Keywords: CACI, Washington DC , Sr. Tririga Help Desk Support with Security Clearance, Other , Falls Church, DC

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Resident Assistant - Relocate to Hershey, PA
Description: CDATA Milton Hershey School MHS is accepting applications for a Flex Transitional Living Assistant FTLA . FTLAs live in private on campus apartments and work in residence halls for high school seniors, (more...)
Company: Milton Hershey School
Location: Charlottesville
Posted on: 04/3/2020

Now hiring picker packers!
Description: Now Hiring for Various Retail Positions Right now, a lot of stores need extra hands, thanks to the surge of business in response to COVID-19. If you---re interested in working during these trying times, (more...)
Company: Adia
Location: Charlottesville
Posted on: 04/3/2020

First Year Experience Residential Coordinator - Relocate to Hershey, PA
Description: CDATA Milton Hershey School MHS is accepting applications for a Flex Transitional Living Assistant FTLA . FTLAs live in private on campus apartments and work in residence halls for high school seniors, (more...)
Company: Milton Hershey School
Location: Charlottesville
Posted on: 04/3/2020


Deliver with Uber Eats this spring
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Good Money. You ll earn by bringing people (more...)
Company: Uber Eats
Location: Leesburg
Posted on: 04/3/2020

Part-Time Food Delivery - Uber Eats
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Good Money. You ll earn by bringing people (more...)
Company: Uber Eats
Location: Leesburg
Posted on: 04/3/2020

Residence Hall Advisor - Relocate to Hershey, PA
Description: CDATA Milton Hershey School MHS is accepting applications for a Flex Transitional Living Assistant FTLA . FTLAs live in private on campus apartments and work in residence halls for high school seniors, (more...)
Company: Milton Hershey School
Location: Charlottesville
Posted on: 04/3/2020

Transitional Living Assistant - Flex - Relocate to Hershey, PA
Description: CDATA Milton Hershey School MHS is accepting applications for a Flex Transitional Living Assistant FTLA . FTLAs live in private on campus apartments and work in residence halls for high school seniors, (more...)
Company: Milton Hershey School
Location: Charlottesville
Posted on: 04/3/2020

Residence Life Dorm Head - Relocate to Hershey, PA
Description: CDATA Milton Hershey School MHS is accepting applications for a Flex Transitional Living Assistant FTLA . FTLAs live in private on campus apartments and work in residence halls for high school seniors, (more...)
Company: Milton Hershey School
Location: Charlottesville
Posted on: 04/3/2020

Entry Level CDL-A Truck Driver - Earn Top Pay FAST!
Description: At Western Express, you can get to the top of the industry in pay in only 90 days If you are a recent CDL-A Grad, you can choose from flatbed, van, OTR, regional
Company: Western Express
Location: Leesburg
Posted on: 04/3/2020

CDL-A Lease Purchase Truck Driver - *$2500 SIGN ON BONUS* Take Home $1200-$1700 or More a Week!
Description: CALL TO TALK TO A RECRUITER TODAY 888 893-5464 Have you ever dreamed of owning your truck and being your boss Come experience the many reasons why Western Express is the best place to realize those (more...)
Company: Western Express
Location: Leesburg
Posted on: 04/3/2020

Log In or Create An Account