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General Clerk III

Company: Amentum
Location: Arlington
Posted on: February 16, 2020

Job Description:

Job SummaryAECOM is actively seeking an Information Specialist I to provide Call Center Support. The position will be located in Arlington, VA.Essential Responsibilities:

  • Acts as the first-line contact in the call center environment
  • Independently responds to a wide variety of general and intermediate questions related to the FDICs mission, coverage, functions, and, organization
  • Uses the call centers case tracking system to log calls
  • Retrieves and analyzes information from a variety of electronic and hard copy sources to provide complete and accurate answers to callers.
  • Identifies complex or confidential calls and transfers them to the correct Subject Matter Expert
  • Identifies calls for other financial regulatory agencies and provides contact information for those agencies.
  • Consistently meets or exceeds minimum call center performance standardsMinimum RequirementsHigh school diploma or equivalent and at least 3 years of job-related experience or equivalent. Requires knowledge of computer operating software programs. Position may require the ability to pass and maintain a Security Clearance.Preferred Qualifications N/AEOE including Disability/Protected Veterans.If you are an applicant with a disability that requires a reasonable accommodation to complete any part of the application process, or are limited in the abilityor unable to usethe online application system and need an alternative method for applying, you may contact our Reasonable Accommodation Helpline at 1-888-877-3181 or 301-944-3299 or email itsupport@amentum.com for assistance. In order to address your request, the following information is needed:LP.SKU-D1.LISTUpon receipt of this information we will respond to you promptly to obtain more information about your request.

Keywords: Amentum, Washington DC , General Clerk III, Other , Arlington, DC

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