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Systems Engineer - Senior

Company: Global Technical Talent
Location: Chevy Chase
Posted on: January 17, 2020

Job Description:

Job Description: Telecom Systems Engineer *** and the Telecommunications Team is seeking a highly motivated and organized VOIP Systems Engineer with a minimum of 4 years of hands on experience with Client/Server application and infrastructure implementation and support. The VOIP Systems Engineer position will require strong technical leadership to drive large scale systems deployments throughout the organization. - Support VoIP telephony systems for ***'s contact centers and back office business units. - Deploy, Configure and Support all aspects of the Cisco Unified Communications, Call Manager, Unity Connection, and Cisco Contact Center for Enterprise (UCCE) infrastructure and other relevant Cisco Products, like CTIOS, Finesse, Cisco Unified Intelligence Center CUIC, and - Deploy, Configure and Support all aspects of Collaboration tools like Jabber, Instant Messaging and Presence (IM&P), Spark and Webex - Triage issues and perform root cause analysis, make recommendations for resolution of VoIP system issues and communicate findings. - Partner with Outside service organization in support of the VoIP environment. - Manage VoIP devices in accordance with best practices and *** approve methods and procedures - Develop performance analysis metrics and oversee the capacity planning for VoIP system expansion. - Provide training and mentor technical staff for VoIP troubleshooting, configuration and overall system knowledge. - Experience is formulating, implementing and adhering to Change Management Processes and Procedures. - Positive, service oriented attitude, teamwork oriented mentality, and sharpened writing, oral and interpersonal skills. - Ensure compliance with existing policies and procedures pertaining to Sarbanes-Oxley, PCI and other regulatory organizations regulations. - Interface with business customer and peer IT teams to analyze requirements and solution/system delivery - Develop process and procedures for implementation and operational support of systems 24x7 production support & technical support to team and customers - Assume and perform other duties as assigned. - provided by Dice

Keywords: Global Technical Talent, Washington DC , Systems Engineer - Senior, Other , Chevy Chase, DC

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