Lead Field Service Technician
Company: Intralot USA
Posted on: February 15, 2019
The Lead Field Service Technician is expected to apply leadership skills to improve team performance, to help prevent and resolve customer problems, act as mentor to train and develop less experienced technicians. The Lead Field Service Technician must be proficient with the installation and troubleshooting of lottery equipment and network equipment (e.g., routers, switches, wireless access points). The Lead Field Service Technician must also be detailed oriented, organized self-motivated and be able to work proficiently unsupervised.Knowledge, Skills and Abilities:
Exceptional knowledge of commercial communication and telecommunication systemsOperation of telecommunication test equipment skillsAbility to analyze, prioritize and efficiently resolve technical problemsAbility to prioritize, organize and manage projects to completionAbility to lift/carry up to 80 pounds occasionallyAbility to climb a ladder (28 ft) occasionallyAbility to use basic cable installation tools and hand tools and perform jobs from high places including use of ladderGood writing, communication, mechanical, and computer skillsBe willing to work hours that may consist of an alternating schedule on a rotating basis with other technicians to ensure availability for system support, including weekend, and holiday shifts as necessaryExcellent customer service skills are a mustDemonstrated ability to operate independentlyAlso, please copy the link below which will take you to our web site where you can officially apply on our internal recruiting system. Duties and Responsibilities:Under the direct supervision of the Field Service Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned:
Works in cooperation with Field Service Manager to respond to, evaluate and prioritizes dispatched and assigned service calls to lottery agents seeking assistance with hardware, software, networking, customer service and other lottery equipment technologies.Handles problem recognition, isolation, resolution and follow-up for routine customer problems, escalating, more complex issues to advanced team members or department management.Performs reactive/proactive Preventive Maintenance as assignedConsults with other department managers and/or their liaisons to understand software and hardware errors, and to determine resolutions.Provides technical support to lottery customers to resolve issues regarding proprietary software and hardware and must be capable of fully supporting all lottery terminals, networks, parts.Ensures that company vehicle is well stocked with the necessary materials and the proper tools and that the vehicle is properly maintained.Communicates the status of assigned or dispatched work to dispatcher throughout the day with accuracy and completenessObserves all safety training guidelines.Delivers, installs, and maintains satellite dishes and related equipment, retailer POS terminals and supplies.Effectively and safely uses power and hand tools to perform installation operation and maintenance support for satellite terminals and associated antenna systemsServices equipment on rooftop installationsMaintains accurate records through documenting installations and service callsMaintains a safe work environment by following safe practices and adhering to safety policiesUpdates and improves job knowledge by participating in educational opportunities and reading technical publicationsOperates company vehicle in performance of duties in a safe and responsible manner while working and travelingReports the need for vehicle repair or service to management when required and /or prescribedReports any accidents, losses, injuries, or property damage to Supervisor and customer when appropriateMaintains a clean driving record while employed based on company fleet vehicle policyPerforms duties and responsibilities with a minimum of supervision. Associated topics: automotive, breakdown, calibrate, equipment, field service technician, machine maintenance, maintenance mechanic, malfunction, millwright, repair
Keywords: Intralot USA, Washington DC , Lead Field Service Technician, IT / Software / Systems , Washington, DC
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