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Field Service Engineer III

Company: Peraton
Location: Alexandria
Posted on: May 18, 2018

Job Description:

Overview Peraton is looking fora Field Engineer in Alexandria, VA, responsible for configuring,
managing, monitoring, and maintaining government Command and
Control (C2) conference rooms and video-teleconferencing endpoints
as a Senior Equipment Installer. The installer will be
part of a maintenance team responsible for the installation,
configuration, optimization, and troubleshooting of network, video,
and phones services used on a government
network.-- Responsibilities
Tier II phone support of reported customer incidents
supporting network connections, conference room video systems, VoIP
phones, and fax printer systems Provide End User support, to include in-room and external
network support with graphical user interface access and operability; troubleshooting, scheduling and
administering video teleconferences Provide
maintenance, to include powering on devices, inspecting/connecting
cabling, confirming system availability
Conduct integration and configuration of existing VTC
hardware, including application of security controls; operations
and management support to the network infrastructure that underlies
the VTC platform Patch and firmware upgrades,
break/fix support and daily operations and management support,
including onsite assistance for special events
Remote and on-site support of preventive maintenance
checks and services Coordination of all Field
issues with the network operations center
Recording and managing all activities using a ticketing
system Documentation and reporting of all
associated maintenance activities Develop and
provide training to end users on the various systems in use when
not supporting meetings Provide
recommendations on replacement systems to the system engineering
team Qualifications
REQUIRED: Bachelor---s Degree in Computer Science or
related field plus 6 years of related experience or a commensurate
combination of education, training and experience
6+ years of experience in IT services, with
troubleshooting and equipment repair of VTC equipment (Voice,
video, and conference room control equipment)
6+ years of experience in operation and configuration of
audio-visual and telepresence systems such as Cisco and
AMX 6+ years of experience with all phases of
the system life cycle concerning audio-visual and telepresence
systems 8570 security certification such as
A+, Network +, Security + Capability to drive
in the Washington, DC metro area with a valid driver---s
license PREFERRED: Ability to work in a high pressure
environment, meet deadlines, and simultaneously develop, deploy,
and coordinate multiple projects, demonstrable by work
history Excellent interpersonal skills and
demonstrated ability to work well in a team environment
Availability to support on call duty for responding to
maintenance outages Availability to travel to
local and CONUS/OCONUS sites Direct experience
with COMSEC material and devices Experience
with the ITIL library in support of incident and change
management Experience with Issue Trak and
Solarwinds to manage incidents and problems
Previous experience supporting a Government and/or
Department of Defense customer SECURITY CLEARANCE: This position requires the
candidate to already possess an active TS/SCI clearance and to
maintain the clearance. About
Peraton Peraton provides innovative, reliable
solutions to the nation---s most sensitive and mission-critical
programs and systems.Peraton has significant experience providing
highly differentiated secure communications, space, and technology
solutions to key customers, and has become a trusted partner on
missions that are critical to the security priorities of the United
States.Capabilities include complex software and technology
services and solutions, as well as end-to-end mission operations
abilities, including Software Systems Development, Cyber, Modeling
& Simulation, Mission Operations, Signal Intelligence (SIGINT),
and Quick Reaction Capabilities (QRC) / Research & Development.
The company is headquartered in Herndon, VA, with approximately
3,500 employees across the U.S.and Canada.--
EEO Statement We are an
Equal Opportunity/Affirmative Action Employer.We consider
applicants without regard to race, color, religion, age, national
origin, ancestry, ethnicity, gender, gender identity, gender
expression, sexual orientation, marital status, veteran status,
disability, genetic information, citizenship status, or membership
in any other group protected by federal, state, or local

Keywords: Peraton, Washington DC, Field Service Engineer III, IT / Software / Systems, Alexandria, DC

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