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Technical Specialist - Intermediate

Company: NCI, Inc.
Location: Washington
Posted on: February 15, 2018

Job Description:

Job Description

NCI: The Intermediate Technical Support Specialist ( Desktop Support Technician) will be part of a team working directly with our client and other contractor staff providing user support for various applications. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

Highlights of Responsibilities:

  • Write, edit and maintain user documentation.
  • Teach training classes on the MAX software suite.
  • Assist with testing of applications.
  • Assist users with problems via phone and email.
  • Work with developer staff and clients to identify, document, and resolve application issues and problems.
  • Make requested updates and modifications to client website.
  • Setup and maintain Webinar meetings.
  • Provide remote weekend "on call" support (apx every 6 weeks). Requirements:
    • Must be US Citizen and able to obtain a US Public Trust.
    • Bachelors degree or equivalent.
    • Experience in presenting solutions in both written and verbal format to supervisors.
    • Knowledge of Microsoft Office applications.
    • Ability to multi-task and to adapt to changes quickly.
    • Self-starter with the ability to work as part of a team and independently.
    • Ability and willingness to be trained on a proprietary software suite. Preferred Education and Experience:
      • Knowledge of UNIX shell scripting would be a plus. facebook - Twitter - LinkedIn

        It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. The information above has been designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

        Company DescriptionNCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. The company has the expertise and proven track record to solve its customers most important and complex mission challenges through technology and innovation. NCI's team of highly skilled professionals focuses on delivering cost-effective solutions and services in the areas of agile development and integration; cybersecurity and information assurance; engineering and logistics; big data and data analytics; IT infrastructure optimization and service management; and health and program integrity. Headquartered in Reston, Virginia, NCI has approximately 2,000 employees operating at more than 100 locations worldwide.

        Keywords: NCI, Inc., Washington DC, Technical Specialist - Intermediate, IT / Software / Systems, Washington, DC

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