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Technical Support Manager with Security Clearance

Company: Dowless & Associates, Inc.
Location: Vienna
Posted on: February 15, 2018

Job Description:

Dowless & Associates is seeking a Technical Support Manager to manage technical support requests for internationally-deployed hardware and software solutions. The primary responsibilities for this position include responding via email to customer support requests, drafting technical support tickets, and troubleshooting technical issues. The Technical Support Manager will correspond with customers on a regular basis to discuss feature requests, monitor system status, and run diagnostic tools. Additional responsibilities include generating status reports for senior management and ensuring that service level agreements are met. Required Qualifications: --- Active TS/SCI security clearance --- Bachelor's degree in Engineering/IT, or 5 years equivalent experience --- Minimum 3+ years of Linux System Administration experience --- Minimum 3+ years of Tier-1 Technical Support experience --- Strong problem solving and analytical skills --- Strong organizational skills --- Good verbal and written communication skills Desired Qualifications: --- Familiarity with Linux, scripting languages, TCP/IP networking, and SQL --- Knowledge of JIRA, Confluence, MS Office, and Help Desk software applications --- Demonstrated success using Kanban or Scrum

Top Secret/SCI

Keywords: Dowless & Associates, Inc., Washington DC, Technical Support Manager with Security Clearance, IT / Software / Systems, Vienna, DC

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