Senior Director, Customer Success & Professional Services
Company: Notarize
Location: Washington
Posted on: December 1, 2025
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Job Description:
We are seeking an experienced and dynamic Senior Director of
Customer Success and Professional Services to lead and scale our
post-sales organizations. This critical leadership role will be
responsible for defining and executing the strategy for customer
onboarding, adoption, retention, and expansion, as well as the
successful delivery of professional services engagements. The ideal
candidate will be a proven leader with a strong background in SaaS,
a deep understanding of customer lifecycle management, and a
passion for driving customer value and loyalty. What you’ll do as a
Senior Director of Customer Success & Professional Services at
Proof: Strategic Leadership: Develop and execute a comprehensive
strategy for Customer Success and Professional Services that aligns
with Proof’s overall business objectives and growth targets. Team
Leadership & Development: Lead, mentor, and grow high-performing
teams of Customer Success Managers and Implementation Consultants.
Foster a culture of accountability, continuous improvement, and
customer advocacy. Customer Lifecycle Management: Oversee the
entire customer journey, from onboarding and implementation to
ongoing adoption, value realization, and ensure renewal. Implement
best practices and processes to maximize customer satisfaction and
retention. Professional Services Delivery: Ensure the successful
and profitable delivery of professional services engagements,
including implementations, integrations, and custom solutions.
Optimize resource allocation and project management methodologies.
Customer Advocacy & Expansion: Drive programs to identify and
cultivate customer advocates and opportunities for account
expansion. Partner closely with sales to identify upsell and
cross-sell potential. Cross-Functional Collaboration: Collaborate
effectively with Sales, Product, Marketing, and Engineering teams
to ensure a seamless customer experience and to advocate for
customer needs and feedback. Metrics & Reporting: Define, track,
and report on key performance indicators (KPIs) for Customer
Success and Professional Services, providing actionable insights to
leadership. Process Improvement: Continuously evaluate and optimize
existing processes and tools to enhance efficiency, scalability,
and customer outcomes. What were looking for: 10 years of
progressive leadership experience in Customer Success and/or
Professional Services within a SaaS environment. Proven track
record of building, scaling, and leading high-performing teams.
Deep understanding of customer lifecycle management, retention
strategies, and value realization. Strong experience in managing
professional services organizations, including project delivery,
profitability, and resource management. Excellent communication,
interpersonal, and presentation skills. Demonstrated ability to
drive strategic initiatives and deliver measurable results. Strong
analytical skills and ability to leverage data to inform
decision-making. Experience working with CRM and CS platforms
(e.g., Salesforce, etc). Proof Pillars Pave the Way Own It Act with
Integrity Play to Win Here are some of our great benefits: Medical,
dental, and vision benefits Life insurance, long and short-term
disability coverage 401k Plan with a 4% match, beginning on your
hire date Unlimited Sick and Vacation time 14 paid company holidays
2 company Chillax weeks (Summer & Winter) 12 weeks of paid parental
leave 4 week sabbatical after 5 years of continuous full time
employment Health Reimbursement Arrangements for fertility and
gender affirmation Lunch on Proof through Grubhub credit Monthly
work from home stipend Professional development credit Monthly
reimbursement for Wellness And more! $190,000 - $290,000 a year
This is the expected total cash compensation range for this
position. The salary offered within this range will be determined
based on factors including but not limited to skills,
qualifications, experience and location. The total compensation
package for this role includes base pay, commissions, the benefits
listed above, and equity. This job will be posted and accepting
applications through October 10, 2025.
Keywords: Notarize, Washington DC , Senior Director, Customer Success & Professional Services, IT / Software / Systems , Washington, DC
