Customer Service Specialist - TS/SCI with Poly
Company: General Dynamics Information Technology
Location: Savage
Posted on: July 10, 2025
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Job Description:
Type of Requisition: Regular Clearance Level Must Currently
Possess: Top Secret SCI Polygraph Clearance Level Must Be Able to
Obtain: Top Secret SCI Polygraph Public Trust/Other Required: None
Job Family: Customer Service Job Qualifications: Skills: Computer
Literacy, Customer Relationships, Customer Service, Learning
Quickly, Reliable Certifications: None Experience: 1 years of
related experience US Citizenship Required: Yes Job Description:
Customer Service Specialist II Seize your opportunity to make a
personal impact as a Customer Service Specialist II supporting our
client. GDIT is your place to make meaningful contributions to
challenging projects and grow a rewarding career. At GDIT, people
are our differentiator. As a Customer Service Specialist II you
will help ensure today is safe and tomorrow is smarter. Our work
depends on Customer Service Specialist II joining our team to
provide support via the telephone, chat, and/or email to our
customers and/or technicians to ensure tickets are tasked and
routed to the correct queues. Validates work request for
completeness, accuracy, compliance to established standards.
Verifies appropriate work authorization has been obtained by the
client and company. Gathers and enters information into databases
in accordance with established procedures HOW A CUSTOMER SERVICE
SPECIALIST II WILL MAKE AN IMPACT ? Provides support via the
telephone, chat, and/or email to our customers and/or technicians
to ensure tickets are tasked and routed to the correct queues. ?
Validates work request for completeness, accuracy, compliance to
established standards.? ? ? Prioritize and assign daily work/tasks
based on remaining SLA times, priority tasking, and first-in,
first-out. ? ? Escalate problems or tickets to higher level
management when required and/or necessary. WHAT YOU’LL NEED TO
SUCCEED: ? Education: High School Diploma/GED ? Required
Experience: 1 years of related experience ? Security Clearance
Level: TS/SCI w/Poly ? Required Skills and Abilities: communication
and problem solving ? Location: On Site ? US Citizenship Required ?
Shift: Sunday - Thursday 2pm - 10pm GDIT IS YOUR PLACE: ? 401K with
company match ? Comprehensive health and wellness packages ?
Internal mobility team dedicated to helping you own your career ?
Professional growth opportunities including paid education and
certifications ? Cutting-edge technology you can learn from
GREENWAY ITPolyMD The likely hourly rate for this position is
between $29.75 - $40.25. This is not, however, a guarantee of
compensation or salary. Rather, salary will be set based on
experience, geographic location and possibly contractual
requirements and could fall outside of this range. Scheduled Weekly
Hours: 40 Travel Required: Less than 10% T elecommuting Options:
Onsite Work Location: USA MD Annapolis Junction Additional Work
Locations: Total Rewards at GDIT: Our benefits package for all
US-based employees includes a variety of medical plan options, some
with Health Savings Accounts, dental plan options, a vision plan,
and a 401(k) plan offering the ability to contribute both pre and
post-tax dollars up to the IRS annual limits and receive a company
match. To encourage work/life balance, GDIT offers employees full
flex work weeks where possible and a variety of paid time off
plans, including vacation, sick and personal time, holidays, paid
parental, military, bereavement and jury duty leave. To ensure our
employees are able to protect their income, other offerings such as
short and long-term disability benefits, life, accidental death and
dismemberment, personal accident, critical illness and business
travel and accident insurance are provided or available. We
regularly review our Total Rewards package to ensure our offerings
are competitive and reflect what our employees have told us they
value most. We are GDIT. A global technology and professional
services company that delivers consulting, technology and mission
services to every major agency across the U.S. government, defense
and intelligence community. Our 30,000 experts extract the power of
technology to create immediate value and deliver solutions at the
edge of innovation. We operate across 50 countries worldwide,
offering leading capabilities in digital modernization, AI/ML,
Cloud, Cyber and application development. Together with our
clients, we strive to create a safer, smarter world by harnessing
the power of deep expertise and advanced technology. Join our
Talent Community to stay up to date on our career opportunities and
events at gdit.com/tc . Equal Opportunity Employer / Individuals
with Disabilities / Protected Veterans
Keywords: General Dynamics Information Technology, Washington DC , Customer Service Specialist - TS/SCI with Poly, IT / Software / Systems , Savage, DC
