Technical Service Representative

Company: Solenis LLC
Location: Richmond
Posted on: May 3, 2025

Job Description:

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized fouryears in a row. For more information about Solenis, please visit .This position primarily involves industrial maintenance of chemical skids and managing chemicals at a customer facility.A service technician will be a part of a team that will focus on supporting all aspects of our chemical applications at a customer location. This position focuses on ensuring our chemical feed equipment is properly working, products are transferred in a safe manner and supports quality testing on an as needed basis. Safety and communication are the highest priorities in this job. It's important to discuss all daily, or weekly, tasks with the local sales team.Qualifications:

• High School Diploma or GED equivalent
• Ability to work in an industrial environment: exposure to heat/cold, industrial noise, etc.
• Must be able to lift 50lbs
• Advanced mechanical and electrical knowledge.
• Capacity to assess data and make application adjustments to maintain system performance.
• Proficiency in MS Office programs (Word, Excel)
• Good interpersonal communication skills
• Strong troubleshooting skills
• Strong work ethic
• Self-motivated
• Extremely high safety awareness-Ability to complete safety training, follow safety policies and work in a safety-oriented manner.
• Positive attitude
• Reliable
• Team player
• Must live within 45 minutes of Richmond, Virginia.
• Note: Part of the job consists of being outside in hot and cold temperatures.Responsibilities:
  • Focus on safety initiatives at the customer sites to improve overall working conditions
  • Routine testing, inventory management & forecasting, inventory counts, equipment inventory, equipment troubleshooting and maintenance (electrical and mechanical), chemical ordering, safety checks, audits, chemical unloads and transfers, equipment housekeeping.
  • Development of relationships with the customer
  • Interface with the Logistics Team to ensure on-time delivery of products
  • Interface with account managers to communicate issues and work prioritization.
  • Position requires flexibility in schedule including after-hours calls from the customer that require after hours service visits. Position is primarily M-F dayshift but also includes weekend OT hours that is rotated between the technicians.Within the role:
    • Understanding of systematic components regarding various styles of pumps, motors and other chemical dosing skids
    • Experience with and ability to troubleshoot and determine root-cause of pumping skid issues
    • Proficiency in installing or working with piping, tubing, motors, and general-use electrical components (relays, fuses, cards, etc,.)
    • Able to resolve or identify drive or PLC error codes; DCS experience a plusMinimum 5 years experience working on mechanical and electrical systems in an industrial environment. Chemical handling experience is desired but not required.We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at

Keywords: Solenis LLC, Washington DC , Technical Service Representative, IT / Software / Systems , Richmond, DC