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Sr. IT Project Analyst/Technical Project Manager (Network/Telecom Analyst III)

Company: Fairfax County Government
Location: Fairfax
Posted on: June 9, 2024

Job Description:



Job Announcement
Join the Park Authority and our nationally recognized team of professionals! The Fairfax County Park Authority (FCPA) is seeking a high-level professional who is both excited to be a part of the technology and data systems team and to be a part of one of the most highly regarded park systems in the country. With more than 26,000 acres of parkland, nine Rec Centers, eight golf courses, three lakefront parks, and more, FCPA is an exciting organization to be a part of and there are many opportunities for staff to make a difference at every level.
The goal of this position is to promote innovation, support county services, energize overall technology, develop, and maintain information technology systems, and provide secure, agile, and sustainable technology infrastructure. Reporting to the Park Authority's IT Program Manager, serves as the lead technical resource for the agency's information technology systems and infrastructure. Manages the agency hardware and software inventory. This position oversees a tiered help desk system, providing support for as many as 3,000 users while also focusing on endpoint management and overall hardware strategies. Researches, evaluates, and implements new technologies supporting such needs as display and conference systems, museum exhibits, security systems, etc. into the Park Authority environment and into the county network as appropriate.
This position will provide support, integration, and serviceability of IT solutions and tangible resources including:

  • A wide range of off-the-shelf, customized, and specialized applications for recreation management; golf and tee sheet management; computer-aided drafting and design; agency internal use; geographic information systems (GIS); energy management; collection management; and asset management
  • 700 desktop and laptop computers
  • 100 point-of-sale (POS) workstations
  • Up to 2400 Active Directory domain accounts
  • Multiple Windows Server file and application serversNote: The assigned functional areas of this position are IT infrastructure and support, Business Systems Strategy, and Network Management.
    Schedule note: this position may be required to work a varied schedule including mornings, evenings, and weekends to respond to system issues.
    Illustrative Duties
    (The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
    • Plans and implements network security and data administration;
    • Installs, configures, and upgrades network operating systems and equipment and LAN applications;
    • Designs and implements data backup strategies;
    • Troubleshoots network problems and supports client work stations;
    • Plans, analyzes, designs, models, tests, evaluates, installs, troubleshoots and maintains network/telecommunication system infrastructure and deals with technically complex and difficult infrastructure problems and issues;
    • Prepares training guides and supplemental troubleshooting documentation for infrastructure problems;
    • Provides guidance and training to less experienced staff;
    • Writes general work plans and status reports for projects and presents plans to management;
    • Coordinates efforts with outside agency information technology personnel in the planning of joint network projects;
    • Configures network interface cards, protocols, cabling, routers, bridges, hubs, and gateways;
    • Researches, evaluates, and tests new technologies for existing and proposed network/telecommunication systems; performs third level technical support for system problems;
    • Prepares technical specifications for new projects;
    • Reviews and recommends changes as necessary;
    • Assists with the development, review, and recommendation for award of service related contracts;
    • Works with contractors and vendors;
    • Assures compliance with contracts and established standards;
    • Coordinates projects and activities with other county staff and outside contractors;
    • Evaluates existing service levels;
    • Recommends enhancements as needed;
    • Assists in performing cost/benefit analysis on competing methods of providing data communication links;
    • Provides technical consulting services to agencies in the evaluation, selection, and implementation of new and emerging network/telecommunication technologies with regard to solutions to program needs and business activities;
    • Provides technical assistance to agency staff in troubleshooting problems in existing systems;
    • Plans and manages projects, including developing and managing the budget;
    • Performs system and cost-benefit analysis;
    • Develops project scope and schedules;
    • Procures necessary hardware and software;
    • Manages project staff and provides technical guidance as needed;
    • Oversees vendor support and ensures timely completion of project;
    • Performs diagnostics on suspected faulty components and initiates corrective action;
    • Provides training to other staff as needed;
    • Develops and implements disaster recovery procedures and plans;
    • Develops, implements, and maintains system operating procedures and ensures that all procedures are followed;
    • Represents the agency and/or County at committee and task force meetings involving other agencies;
    • Provides technical assistance and resources to other staff as needed.
      Required Knowledge Skills and Abilities
      (The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
      • Considerable knowledge of data and voice communications protocol and industry standards such as internet, intranet, internet security, frame relay, and data network;
      • Considerable knowledge of communications network management and router configuration;
      • Considerable knowledge of a wide variety of hardware and software, cabling, power requirements, ancillary equipment, etc. related to network operations and telecommunications systems;
      • Knowledge of project management techniques and processes;
      • Ability to plan, schedule, coordinate and manage studies, special projects, and assignments;
      • Ability to evaluate and make recommendations on different applications software packages;
      • Ability to provide guidance, training, and technical assistance to users and other staff;
      • Ability to oversee, monitor, and maintain network and telecommunications operations;
      • Ability to communicate effectively, both orally and in writing;
      • Ability to assist users in solving systems problems;
      • Ability to translate technical terminology into terms understandable to management and employees;
      • Ability to establish and maintain effective business relationships.
        Employment Standards
        MINIMUM QUALIFICATIONS:
        Any combination of education, experience, and training equivalent to the following:
        (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
        Possession of an associate's degree in computer science, electrical engineering, electronics, or a related field; plus, four years' network and/or telecommunications experience; or a bachelor's degree in such fields; plus, two years' experience in network or telecommunications system design, analysis, installation, and troubleshooting.

        PREFERRED QUALIFICATIONS:
        • Excellent written and verbal communications skills and demonstrated project management skills.
        • Two years or more experience supervising subordinate staff.
        • Proven leadership in applying in applying information technology tools to achieve agency strategic goals.
        • Demonstrated expertise in creating and achieving system plans, in managing successful projects.
        • Two years or more experience ensuring an organization's compliance with the Payment Card Industry Data Security Standard (PCI DSS) and awareness of how PCI-DSS affects the systems and processes an organization employs.
        • Two years or more experience utilizing SharePoint Online to store, retrieve, search, archive, track, and manage an organization's critical information.
        • Two years or more experience implementing and supporting point-of-sale (POS) applications.
        • Three years or more experience studying, analyzing, and evaluating short and long-range IT-related system and application functional requirements.
        • Three years or more experience forming or participating on teams to establish planning and implementation schedules, objectives, responsibility assignments, and timelines.
          CERTIFICATES AND LICENSES REQUIRED:
          None.

          NECESSARY SPECIAL REQUIREMENTS:
          The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

          PHYSICAL REQUIREMENTS:
          Mainly sedentary, ability to walk and lift up to 50 lbs. All duties may be performed with or without reasonable accommodations.

          SELECTION PROCEDURE:
          Panel interview and may include exercise.

          The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

          Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

          Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov. EEO/AA/TTY.

          #LI-SP1







Keywords: Fairfax County Government, Washington DC , Sr. IT Project Analyst/Technical Project Manager (Network/Telecom Analyst III), IT / Software / Systems , Fairfax, DC

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