1401637 Customer Delivery Consulting Engineer - Route/Switch
Posted on: November 19, 2023
*** The successful applicant will be performing work on US
Government classified environments, and therefore, must be a U.S.
Person (i.e., U.S. citizen, U.S. national, lawful permanent
resident, asylee, or refugee). This position may also perform work
that the U.S. government has specified can only be performed by a
U.S. citizen on U.S. soil. The successful applicant must have a
minimum of a current US Government Secret clearance***
***Must be onsite 3 days a week at Quantico, VA MCB***
What You'll Do
CX Americas, US Public Sector Advanced Services delivers
innovative, end to end, optimized networking and architecture
solutions to public sector IT leaders who are accelerating their
mission by transforming their IT. Serving the U.S. Federal
government, state and local governments, education, and publicly
funded healthcare, we provide senior technical expertise, deep
knowledge of the public sector domain, and a strong commitment to
the missions of this unique group of customers.
The Customer Delivery Engineering Consultant position is
responsible for the support and delivery of Advanced Services to
Cisco's Department of Defense (DoD) Customers in the US Public
Sector market. In this role, you will be "Cisco's face to the
customer" working in a fast-paced, high-impact environment as a
visible contributor delivering on our commitments. The ideal
candidate is a creative problem solver, comfortable with
challenging the status quo and able to rapidly respond to escalated
issues. With a top tier mix of broad networking knowledge and
specific area expertise, as well as excellent customer relationship
skills, you're well positioned to become a trusted advisor capable
of building solid, long-term relationships with customers.
Who You'll Work With
The U.S. Public Sector's Advanced Services team is comprised of
geographically dispersed engineers that design, architect, and
support work on critical networks with innovative Cisco solutions.
This team is leading the way in providing foundational engineering
and operations support with the expectation for networks and data
centers to perform at the highest possible levels. We work with our
customer in getting their infrastructure ready for future
architectures and solutions and assisting them in navigating
through proof of concepts and introduction of the same. Strong
relationship building and interpersonal skills are traits of
successful consultants in this organization. We are strongly
focused on continuous development and training on new
products/technologies that keep us in a leading position as
industry network consulting leaders.
As part of this team, you will work directly with our customers and
gain hands-on experience and exposure into their networks. You will
collaborate on a variety of projects that have a real impact to our
nation's security. We will value your ideas and perspective on how
to get things done. You will work on network infrastructures and
help to deliver business solutions and technology solutions from
data, security, mobility, and cloud.
Who You Are
- Leads customer delivery engagements and/or provides escalation
support for large scale solutions and complex issues through deep
technical expertise. Provides leadership capabilities and insight
for creation and sharing of intellectual capital, influences the
Engineering team to improve products, actively mentors and develops
- Thought leader; collaborates cross functionally with internal
stakeholders to showcase the value of Cisco services and solutions
- Drives customer technology transitions, influencing solution
architectures and services.
- Builds customer simulations to resolve/validate complex
problems and compatibility issues.
- Leads creation and dissemination of technical collateral,
intellectual capital, documentation and knowledge transfer.
- Provides technical expertise and escalation support in
documenting and resolving technical problems found in products and
- Based on project requirements, consult and work with customers
and Cisco stakeholders to plan, design, install, configure,
integrate and/or optimize Cisco's suite of products, services to
accelerate business outcomes
- Translate business requirements into solution design.
- Mentors and develops others.
- Individual contributor
Role & Responsibilities
- Connects with Cisco internal stakeholders, customers and
partners across functions and boundaries to achieve significant
results. Earns the confidence of Cisco leaders and customers and
able to use the confidence to achieve results.
- Has a global impact.
- Decisions impact the achievement of customer, operational,
program or service objectives.
- Contribute effectively to the areas of Customer Problem
Resolution; Innovation; Engineering Engagement; Intellectual
Capital; Talent Development.
- Interacts effectively with Engineering to solve complex
problems, identifies serviceability issues and drives resolution of
the issues with Engineering and other organizations.
- Provides technical expertise and guidance to resolve complex
customer problems in support of critical issues.
- Owner and keeper of our culture.
- Continuously learning and strengthening technical skills for
relevant technical domain and adjacent technologies.
- Is a technical expert in a broad area covering multiple
technologies. Applies expected product behavior across industry
practices. Knows how the technology is expected to work in the
- Recognized as a technical expert and leader in their technical
- Independently applies knowledge and experience in creating
solutions for customer outcomes.
- Solves extremely complex problems where analysis requires
in-depth evaluation of factors with imaginative and innovative
troubleshooting and experimentation as well as evaluation of
- Initiates reviews of ideas and technical objectives within and
across Services. Work is performed without appreciable direction.
Exercises considerable latitude in determining technical objectives
of assignment. Completed work is reviewed by management and through
consultation from a relatively long-time perspective for
- Works independently, with guidance in complex situations only.
Able to lead some projects or programs within a function and to
coordinate activities with other personnel.
- Typically requires BS in a technical field (CS/EE preferred) or
equivalent plus 8+ years related experience.
- Expert level (e.g., CCIE) or equivalent relevant certification
- CISSP, Security+ or equivalent required.
- Cisco DevNet certification is preferred.
- Has moderate to advanced knowledge of software programmability,
automation, orchestration, virtualization and/or security.
- Ability to apply critical thinking to function effectively in
- Successfully communicates difficult concepts. Guides,
influences, and persuades others either internally or externally.
- Experienced in providing complex design recommendations
integrating new features and new applications to Senior Leadership
Teams. Advocate for the customer's best interest and promote
- Have Route/Switch advanced knowledge and experience with the
following areas: Cisco Routing & Switching Platforms, Datacenter
Switching Platforms, IP Routing, Internetworking, MPLS, LAN
Switching, Multicast, Route Redistribution
- Familiarity with features, examples include: MPLS (L2/L3
VPN/VRF-Lite) and MPLS-TE, BGP, ISIS, OSPF, EIGRP, inter-as, QoS,
Ipv6, IP SLAs, RPVST+, MST, PIM, DMVPN, GETVPN, NetFlow, and
- Be able to demonstrate their ability to lead or guide teams
made up of Cisco, Customer and Partner members in the analysis and
troubleshooting of complex routing and switching network
- Be capable to provide high level crisis management through
anticipation of issues, problems or events and actively resolving
them with the customer and partners.
- Leverage strong communication, consulting, and customer
relationship skills to quickly create productive
- Can simplify analysis and present results clearly at all levels
of the business - including at senior management team level.
- Have the capacity to see and articulate a vision that inspires
- Strong analytical and problem-solving skills with ability to
troubleshoot technical problems.
- Ability to multi-task, self-start, work in a fast-paced team
environment and work independently.
#WeAreCisco, where each person is unique, but we bring our talents
to work as a team and make a difference powering an inclusive
future for all.
We embrace digital, and help our customers implement change in
their digital businesses. Some may think we're "old" (36 years
strong) and only about hardware, but we're also a software company.
And a security company. We even invented an intuitive network that
adapts, predicts, learns and protects. No other company can do what
we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a
culture that allows for innovation, creativity, and yes, even
failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give
our egos a break, and give of ourselves (because giving back is
built into our DNA.) We take accountability, bold steps, and take
difference to heart. Because without diversity of thought and a
dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink.
Like polka dots? That's cool. Pop culture geek? Many of us are.
Passion for technology and world changing? Be you, with us!
Message to applicants applying to work in the U.S. and/or
When available, the salary range posted for this position reflects
the projected hiring range for new hire, full-time salaries in U.S.
and/or Canada locations, not including equity or benefits. For
non-sales roles the hiring ranges reflect base salary only;
employees are also eligible to receive annual bonuses. Hiring
ranges for sales positions include base and incentive compensation
target. Individual pay is determined by the candidate's hiring
location and additional factors, including but not limited to
skillset, experience, and relevant education, certifications, or
training. Applicants may not be eligible for the full salary range
based on their U.S. or Canada hiring location. The recruiter can
share more details about compensation for the role in your location
during the hiring process.
U.S. employees have access to quality medical, dental and vision
insurance, a 401(k) plan with a Cisco matching contribution, short
and long-term disability coverage, basic life insurance and
numerous wellbeing offerings. Employees receive up to twelve paid
holidays per calendar year, which includes one floating holiday,
plus a day off for their birthday. Employees accrue up to 20 days
of Paid Time Off (PTO) each year and have access to paid time away
to deal with critical or emergency issues without tapping into
their PTO. We offer additional paid time to volunteer and give back
to the community. Employees are also able to purchase company stock
through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on
top of their base salary, which is split between quota and
non-quota components. For quota-based incentive pay, Cisco pays at
the standard rate of 1% of incentive target for each 1% revenue
attainment against the quota up to 100%. Once performance exceeds
100% quota attainment, incentive rates may increase up to five
times the standard rate with no cap on incentive compensation. For
non-quota-based sales performance elements such as strategic sales
objectives, Cisco may pay up to 125% of target. Cisco sales plans
do not have a minimum threshold of performance for sales incentive
compensation to be paid.
Keywords: Cisco, Washington DC , 1401637 Customer Delivery Consulting Engineer - Route/Switch, IT / Software / Systems , Washington, DC
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