Field Service Representative II
Company: Canon USA & Affiliates
Location: Washington
Posted on: January 28, 2023
Job Description:
OverviewUnder general supervision, will perform a variety office
services functions. Tasks may include mail processing &
distribution, copy/scan/imaging/ fax, hospitality, reception and
records, depending on customer needs,ResponsibilitiesCUSTOMER
SERVICE
- Insures total customer (internal & external) satisfaction
through understanding of customer expectations, proactive problem
identification/resolution, and maximizing opportunities to build
relationshipsMAIL/PACKAGES/POUCHES
- Receive, sort, and deliver all incoming mail & packages
according to assigned floors and within established time
frames
- Wrap, seal, weigh, affix postage and dispatch all outgoing
mail/packages in accordance with postal regulations
- Prepare special outgoing inter-office pouches sent to client
affiliates as scheduled (if applicable)
- Package and process outgoing overnight items, i.e. Federal
Express, UPS, etc., to meet client and vendor deadlines; Log and
deliver incoming overnight packages within established time
frames
- Log outgoing and incoming items as required and review for
accuracy/completenessSUPPLIES/COPYING/FAXING/ADMINISTRATION
- Organize and distribute supplies to client; Verify and log
orders upon delivery; Monitor inventory of copy supplies, stock
paper and toner and keep supply area neat (inclusive of convenience
copiers)
- Handle items for distribution to a segment of or all of client
employees, affiliates, dealers, etc
- Estimate runtime on the small to medium photocopy jobs; Check
all copies produced for quality and accuracy; Produce bound copies
of work when requested; Deliver and pick up copy jobs
- May provide minor maintenance of photocopy machine such as
solving paper jams, placing service calls and routine
cleanings
- Operate facsimile machines; send and receive facsimiles; Keep
complete and accurate logs of incoming and outgoing facsimiles;
Where appropriate, generate activity and confirmation reports, and
call the receiver to confirm receipt as necessary
- Perform other administrative duties from inserting, copying and
photocopying to faxing as needed
- Due to changing technology in office automation, will be
required to learn new features and functionalities of copying
machines, faxes, scanning, shipping equipment as introduced at the
siteMay possibly perform any of the following functions at the
direction of the Site Manager:
- Set up and maintain clients kitchen areas and conference rooms,
order food and make coffee
- Provide reception work such as answering telephones, taking
messages and greeting visitors
- Move boxes, supplies or furniture; replace light bulbs
- May be requested to perform document scanning
- Prepare outgoing items for shipping
- Additional responsibilities that other employees at that site
do not perform
- May prepare reports in order to measure productivity and
prepare billing chargesQualifications
- High school Diploma or equivalent
- 2-5 years experience working in a mailroom or professional
office environment
- Basic knowledge of metering, weighting, logging and other
shipping procedures
- Basic computer skills required
- Able to perform routine and some more complex functions of
various equipment and systems (fax, scanner, metering, stamping,
tracking systems, photocopying, color copying, etc.) with general
direction
- Excellent customer service, professional attitude and
appearance are a must
- Ability to work overtime & meet deadlinesPHYSICAL DEMANDS
- Physical activity required including bending, reaching, lifting
and prolonged periods of sitting or standing.
- May lift and/or move up to 50lbs.What We Offer:Competitive pay
& benefits!Comprehensive training and development programs that
prepare employees to advance from within.A company focused on
creating a positive work and client environment.Employee discounts
on entertainment, products, and services nationwide!Come Join Our
Team!Job Locations US-DC-WASHINGTONPosted Date 2 days ago
(1/19/2023 1:43 PM)Requisition ID 2023-15380 # of Openings 1
Category (Portal Searching) Customer Service/Support Position Type
(Portal Searching) Regular Full-Time
Keywords: Canon USA & Affiliates, Washington DC , Field Service Representative II, IT / Software / Systems , Washington, DC
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