Technical Consultant, Process Consultant, Service Delivery
Company: University of Maryland
Location: College Park
Posted on: September 24, 2022
The Process Consultant: Service Delivery in the Division of
Information Technology (DIT) at the University of Maryland, College
Park, leads process improvement engagements in administrative and
academic units, focused on improving enterprise operations. They
lead cross-functional teams and engage in independent work to
identify, scope, assess, and provide recommendations to leaders on
campus. In addition to experience leading process improvement
efforts, the ideal candidate will have experience with
organizational and complex organizational design. Activities will
include interviewing, facilitating discovery sessions, process
modeling, and developing recommendation briefs.
Bachelor's degree from an accredited college or university
At least 3 years of demonstrated process/analysis experience in
industry or academic settings
Experiencing executing change and/or business process improvement
Knowledge, Skills, and Abilities:
Superior analytical skills, logic, and problem-solving skills.
Demonstrated success dealing with ambiguity and ability to learn on
the fly to understand and solve new problems.
Ability to effectively communicate verbally and written in a manner
that is clear, logical, and consistent.
Excellent interpersonal skills, including the ability to interact
at all levels of the organization.
Ability to effectively work as a team and independently.
Master's degree in a related field
Experience working with ServiceNow
Knowledge, Skills, and Abilities:
Familiarity with higher education
Medical, dental, and vision coverage designed to help you and your
family live a healthy lifestyle.
Flexible work opportunities
UMCP Tuition Remission for employees, and their dependents to grow
and achieve greatness.
Generous paid time off package to address work/life balance and
Retirement Benefits created to aid employees in reaching future
And many more---
Salary range is $80,000-$95,000.
**This position does not provide sponsorship for Visas.
Occasional evening and weekend work to meet deadlines.
Sitting for extended periods of time.
Dexterity of hands and fingers required to operate a computer
keyboard or mouse, and to handle other computer components.
Best consideration date: 09/30/2022 or open until filled
Please apply at: https://ejobs.umd.edu/postings/99686
Vaccine protocol: The University of Maryland has made the safety of
our students, faculty and staff, and our surrounding communities a
top priority. As part of that commitment, the University System of
Maryland (USM) recently announced that students, faculty, and staff
on USM campuses this fall, including UMD, are required to be
vaccinated against COVID. As a prospective and/or a new employee at
UMD, you will be required to comply with the University's
vaccination protocol. Proof of full vaccination will be required
before the start of employment in order to work at any University
of Maryland location. Prospective or new employees may seek a
medical or religious exemption to the vaccination requirement at
return.umd.edu and must have an approved exemption prior to the
start of their employment. Failure to provide proof of vaccination
or to obtain approval for a medical or religious exemption will
result in the offer of employment being rescinded.
Background Check: Offers of employment are contingent on completion
of a background check. Information reported by the background check
will not automatically disqualify you from employment.
Keywords: University of Maryland, Washington DC , Technical Consultant, Process Consultant, Service Delivery, IT / Software / Systems , College Park, DC
Didn't find what you're looking for? Search again!