Lead Field Service - Electric Vehicle Charging Technician
Posted on: September 24, 2022
EVgo (Nasdaq: EVGO) is the nation's largest public fast charging
network for electric vehicles, and the first to be powered by 100%
renewable energy. With more than 800 fast charging locations,
EVgo's owned and operated charging network serves over 68
metropolitan areas across 35 states and more than 310,000 customer
accounts. Founded in 2010, EVgo leads the way in transportation
electrification, partnering with automakers; fleet and rideshare
operators; retail hosts such as hotels, shopping centers, gas
stations, and parking lot operators; and other stakeholders to
deploy advanced charging technology to expand the network
availability and make it easier for drivers across the U.S. to
enjoy the benefits of driving an EV. As a charging technology first
mover, EVgo works closely with business and government leaders to
accelerate the ubiquitous adoption of EVs by providing a reliable
and convenient charging experience close to where drivers live,
work, and play, whether for a daily commute or a commercial
Lead Field Service Electric Vehicle Charging (EVC) Technician
maintains EVgo's electric vehicle charging network. The Lead Field
Service EVC Technician will support the maintenance and
functionality of EVgo's Charging Stations while assuring EVgo's
required safety, uptime, and quality. The role will require working
with and support of EVgo Network Operations Center (NOC)
technicians and third-party service personnel (Automakers &
Contractors). As a Lead Field Service EVC Technician, you are the
primary decision maker pertaining to field activities within the
assigned area. The incumbent reports to the Field Service Manager
of Asset Management and it is critical to our business operations.
Preferred locations in Washington, DC, or surrounding Northern
Virginia and Maryland areas.Responsibilities:
Support and manage field service work for internal and external
Co-Develop maintenance method(s) and procedures for equipment
maintenance, repairs & commissioning.
Monitor key metrics and develop action plans for improvement in the
field, planning, execution & reporting.
Manage maintenance workflow queue and collaborate with the NOC team
on issues and issue counts.
Collaborate and support the NOC team to close out and own escalated
Stay up to date with the EVgo ENG team on all field equipment.
Co-Develop, review, and maintain up-to-date field service training,
repair, and commissioning manuals.
Engage with third-party vendors on new EVSE designs, upgrades, and
Deploys hardware and software improvements adhering to business
requirements and technical standards.
Participates in projects and installation tasks for accurate
Review third-party field service quality and uptime support.
Conduct, review and/or validate equipment testing.
Expedite operations that delay response or repair times; facilitate
The position requires the incumbent to be on call to support and
assist in emergency situations.
This field role involves regional travel over 50% of the time.
Work may be in the field or in the office.
Required Skills and Experience:
Recent electrician or electrical repair experience of 3+ years.
Electric Vehicle Charging Repair Experience 3+ years.
Clean driving record for company vehicle usage.
Great Computer Skills.
Demonstrated time management; ability to meet operations goals
Highly motivated and results-oriented.
Strategic and critical thinking skills.
Lifting and carrying equipment upwards of 65lbs.
Employees are required to provide documentation of COVID-19
Keywords: EVgo, Washington DC , Lead Field Service - Electric Vehicle Charging Technician, IT / Software / Systems , Washington, DC
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