ServiceNow Developer
Company: Cengage Group
Location: Washington
Posted on: August 7, 2022
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Job Description:
We believe in the power and joy of learning At Cengage Group,
our employees have a direct impact in helping students around the
world discover the power and joy of learning. We are bonded by our
shared purpose - driving innovation that helps millions of learners
improve their lives and achieve their dreams through education. Our
culture values diversity, engagement, and discovery Our business is
driven by our strong culture, and we know that creating an
inclusive and diverse workplace is absolutely essential to the
success of our company and our learners, as well as our individual
well-being. We recognize the value of diverse perspectives in
everything we do, and strive to ensure employees of all levels and
backgrounds feel empowered to voice their ideas and bring their
authentic selves to work. We achieve these priorities through
inclusive programs, benefits, and initiatives that are integrated
into the fabric of how we work every day. To learn more, please see
https://www.cengagegroup.com/about/inclusion-and-diversity/.
Cengage Group is looking for highly motivated ServiceNow Developer
with verifiable experience in Development and Administration of a
ServiceNow platform in Enterprise environment. The ServiceNow
Developers main responsibility is to develop applications on the
ITOM, ITSM, ITAM and ITBM suite. This resource will have in-depth
experience with Configuration Management (including classes and
CMDB hierarchy), Discovery, Cloud Discovery, Service Mapping and
troubleshooting and ServiceNow workflows and scripting knowledge.
Essential duties and responsibilities: + Develop software solutions
as required through scripting and software development + Understand
the business needs and translate them in technical requirements
considering standard process and guidelines provided by ServiceNow
+ Install, configure, and integrate software products from
ServiceNow with a focus on the ITOM based products (discovery,
service mapping, configuration management, event management) +
Implement and maintain CMDB by populating
CI/attributes/relationship information in CMDB by configuring
discovery and service mapping. + Build custom probes and patterns
to enhance ServiceNow Discovery. + Monitor and maintain discovery
and integration jobs, monitor failures, and remediate issues by
identifying problems. + Perform on-going analysis of CMDB health
metrics, dashboards and assist with audits of CMDB data to ensure
that the data is accurate. + Maintain & administrate ServiceNow MID
Servers + Manage a multi-source CMDB applying identification and
reconciliation rules to increase the accuracy and reliability of
the data. + Works closely with Asset Management and ITSM teams and
implement/automate workflows + Develop systems integrations and
process automation, fully utilizing the platform's workflow
capabilities, including Orchestration + Responsible for integrating
CMDB to Change, Incident, and problem Management processes,
providing impact analysis, assistance with root cause analysis. +
Experience in multiple application architectures and supporting
technologies. + Help functional teams and build requested items and
tasks using workflows to manage and improve processes + Strong
development experience in JavaScript, HTML, CSS, Angular + Strong
in managing ServiceNow client and Server-side scripts (UI actions,
ACL, UI policies, UI scripts, Business Rules, Workflow, Process
flows) + Web service proficiency (REST, SOAP) as well as XML and
JSON knowledge + Strong in ServiceNow data load capabilities and
reporting, performance analytics and dashboard/homepage
capabilities + Strong analytical and problem-solving skills +
Knowledge of networking concepts such as IP Addressing, Firewalls,
ports + Knowledge of relational databases (MySQL, MSSQL, Oracle) +
ITIL knowledge with the ability to relate concepts to
implementation strategies. + Excellent communications and clear
written skills required. + Broad general knowledge of IT
infrastructure topology including typical application, server, and
networking configurations. Good to have - + CSDM 3.0 knowledge and
implementation experience + Experience in Application Portfolio
Management in ServiceNow + Integration Hub and Orchestration
experience Experience: + Bachelor's degree in computer science,
Engineering, Math or related (equivalent experience considered) +
5+ years development experience in ServiceNow + 2+ years overall
experience as a ServiceNow ITOM Administrator role + 7+ years
overall IT experience + The following training and/or related
certifications are desirable: + ServiceNow Application Developer +
ServiceNow Certified Implementation Specialist - Discovery +
ServiceNow Certified Service Mapping Implementation + ServiceNow
System Administration + ITILv4 Certification Cengage Group is proud
to be an Equal Employment Opportunity and Affirmative Action
employer. We do not discriminate based upon race, color, religion,
gender, gender identity or expression, sexual orientation, national
origin, genetics, disability, age, veteran status, marital status,
parental status, cultural background, organizational level, work
styles, tenure and life experiences. Or for any other reason. You
may view Cengage's EEO/Affirmative Action Policy signed by CEO
Michael Hansen
(https://p.widencdn.net/pdvq6j/EEO\_Policy\_Statement\_January\_2017)
and Equal Employment Opportunity is the Law notice
(http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf)
by visiting their corresponding links. Cengage Group is committed
to providing reasonable accommodations for qualified individuals
with disabilities in our job application procedures. If you need
assistance or an accommodation due to a disability, you may contact
us at accommodations.ta@cengage.com or you may call us at +1 (617)
289-7917. If you are a Colorado state or New York City resident,
please email jobpostinginquiries@cengage.com to receive
compensation information for this role. Please be sure to include
this posting's job ID in the subject line of the email to help
ensure a timely response. About Cengage Group Cengage Group, a
global education technology company serving millions of learners,
provides affordable, quality digital products and services that
equip students with the skills and competencies needed to be job
ready. For more than 100 years, we have enabled the power and joy
of learning with trusted, engaging content, and now, integrated
digital platforms. We serve the higher education, workforce skills,
secondary education, English language teaching and research markets
worldwide. Through our scalable technology, including MindTap and
Cengage Unlimited, we support all learners who seek to improve
their lives and achieve their dreams through education.
Keywords: Cengage Group, Washington DC , ServiceNow Developer, IT / Software / Systems , Washington, DC
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