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ServiceNow Developer

Company: Corporate Brokers
Location: Washington
Posted on: November 22, 2021

Job Description:

ServiceNow Developer



Job Summary



Oversee the development of the ServiceNow platform to ensure it meets the needs of business owners and end users (currently 3 departments, 120 licenses). There is a broad range of customers with custom configuration and several integrations. The developer will develop and support integrated solutions that are easy to use for varying needs, while keeping maintenance requirements to a minimum.



Duties and Responsibilities



Duties include both production support (15%) and change request and projects implementations (85%).

Production Support Troubleshoot and resolve production issues having to do with integrations and/or configuration

Support normal maintenance including, for example, moving update sets, performing clone downs, and ensuring ServiceNow maintenance patches have been installed in production





Project / Change Request Support Collaborate with the project manager to establish timelines, specifications, and budget

Determine problem areas within our current framework and recommend solutions based on ServiceNow best practices

Develop integrations from ServiceNow to applications as required. Integrations are unique per ServiceNow case type. 2022 will see a project for an API integration with Paragon Plus.

Design, develop, and test solutions within ServiceNow that on-board new case types or improve usability and systems maintainability. Our client currently has many outstanding change requests and 3 new teams to bring on board as new case types. Some development is unique by case type. Developer will need to understand impacts to maintainability.

Move current integration from email to API.

Perform at least one ServiceNow upgrade per year. Understand impacts to current configuration and processes and integrate changes as appropriate.

Provide regular updates on project status to supervisors







Requirements and Qualifications



Bachelor's degree in computer science, information technology, computer information systems, or a similar field

Strong understanding of database structures

3+ years of working with ServiceNow

ServiceNow Application Developer & Administrator certifications are mandatory

Excellent communication and organizational skills





#CB #LI-DD

Keywords: Corporate Brokers, Washington DC , ServiceNow Developer, IT / Software / Systems , Washington, DC

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