Company: Corporate Brokers
Posted on: November 22, 2021
Oversee the development of the ServiceNow platform to ensure it
meets the needs of business owners and end users (currently 3
departments, 120 licenses). There is a broad range of customers
with custom configuration and several integrations. The developer
will develop and support integrated solutions that are easy to use
for varying needs, while keeping maintenance requirements to a
Duties and Responsibilities
Duties include both production support (15%) and change request and
projects implementations (85%).
Production Support Troubleshoot and resolve production issues
having to do with integrations and/or configuration
Support normal maintenance including, for example, moving update
sets, performing clone downs, and ensuring ServiceNow maintenance
patches have been installed in production
Project / Change Request Support Collaborate with the project
manager to establish timelines, specifications, and budget
Determine problem areas within our current framework and recommend
solutions based on ServiceNow best practices
Develop integrations from ServiceNow to applications as required.
Integrations are unique per ServiceNow case type. 2022 will see a
project for an API integration with Paragon Plus.
Design, develop, and test solutions within ServiceNow that on-board
new case types or improve usability and systems maintainability.
Our client currently has many outstanding change requests and 3 new
teams to bring on board as new case types. Some development is
unique by case type. Developer will need to understand impacts to
Move current integration from email to API.
Perform at least one ServiceNow upgrade per year. Understand
impacts to current configuration and processes and integrate
changes as appropriate.
Provide regular updates on project status to supervisors
Requirements and Qualifications
Bachelor's degree in computer science, information technology,
computer information systems, or a similar field
Strong understanding of database structures
3+ years of working with ServiceNow
ServiceNow Application Developer & Administrator certifications are
Excellent communication and organizational skills
Keywords: Corporate Brokers, Washington DC , ServiceNow Developer, IT / Software / Systems , Washington, DC
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