T-Mobile Cell Phone Repair Technician

Company: Assurant
Location: Oxon Hill
Posted on: November 22, 2021

Job Description:

Our Cell Phone Repair Technicians keep T-Mobile customers connected by engaging with them to explore device issues, repairing mobile devices and determining warranty adjudication. You'll work inside a T-Mobile store and be the face of Assurant's in-store operations, delivering our award-winning personalized customer resolution experience and serving as a technical support resource.Responsibilities

• Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics
• Engage with and assess customer device needs to deliver outstanding service
• Repair smart phones by utilizing tools and processes to triage, determining the most effective method to repair then repairing the device
• Meet or exceed key performance objectives, including service and repair metrics
• Manage repair inventory involving new parts, recording inventory volumes and tracking parts
• Complete regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training)Requirements
  • 1 year of experience with product service support or troubleshooting electronics
  • 1 year of face-to-face customer service experience
  • Requires willingness to work flexible schedule, including evening and weekend hours as well as holidays
  • Knowledge of mobile devices and operating systems
  • High School diploma or equivalent
  • Strong oral and written communication skills
  • Strong teamwork and collaboration skills
  • Basic knowledge of Microsoft Office
  • Any wireless device repair certifications are a plus (i.e., Apple Certified Technicians, CTIA WISE Certifications)How We're Different
    • We're offering a $1,000 sign-on bonus
    • We start you with training so you can be an expert in device repair and provide a superior customer experience
    • We pay for you to become an Apple Certified iOS Technician and a Level 2 WISE Certified Technician
    • We provide excellent compensation, monthly bonuses and retirement programs
    • Your medical benefits begin on your first day
    • We provide tuition reimbursement available after 6 months
    • We deliver exceptional paid time off

Keywords: Assurant, Washington DC , T-Mobile Cell Phone Repair Technician , IT / Software / Systems , Oxon Hill, DC