ServiceNow Developer

Company: Centennial Technologies Inc
Location: Washington
Posted on: November 22, 2021

Job Description:

Centennial Technologies, Inc. is looking for a motivated ServiceNow Developer to work on a major project with a federal agency. The selected candidate will be responsible for day to day support of ServiceNow Service Asset and Configuration management related environment as well as frontline support for teams using this data. They will collaborate with many teams to design, implement and maintain a best of breed Configuration Management System (CMS) enabling the Agency's multi-service-provider ecosystem to operate together efficiently, make informed decisions, and deliver innovation and benefits to allow the Agency to scale with the unprecedented growth and future of the enterprise. Responsibilities include system administration and development to maintain, update, test, and deliver a trusted and unified Configuration Management Database (CMDB). A successful candidate will have a history of providing exceptional customer service, working independently, and a strong foundation in ITSM best practices.



RESPONSIBILITIES:



Responsible to populate and update data in the CMDB, ensure data quality, and manage the overall lifecycle of CIs

Provide the customer with ServiceNow development Best-Practices Advice and assist in their implementation

Conduct Technical Analysis on the ServiceNow applications and modules

Develop ServiceNow Design Documentation

Develop User Stories for ServiceNow releases

Perform ServiceNow Application Configuration

Develop Custom Code for ServiceNow application modules

Code and configure interfaces between ServiceNow and other systems

Create and update Documentation for ServiceNow code and configurations

Expertise in ServiceNow (Paris release)

Analyzing the standard processes and then identifying gaps and recommendations for closing gaps for the use of the CMDB

Work with teams and other stakeholders across the enterprise to understand Configuration Item tracking needs and deliver value added outcomes in coordination with EUS's ServiceNow platform team

drive solutions to understand use cases and requirements for initiatives relating to modernization, service analytics, remote support automation, automatic incident creation, event-triggered diagnostics, and etc.

Utilize proven development experience in process automation application customization using scripting, forms, lists, tables, Business Rules, UI Scripts, Workflows, Flow Designer, etc. to deliver solutions that meet requirements

Prioritize what data goes into the CMDB and configure the policies and business rules to provide accurate and reliable data about digital services and the infrastructure that supports them



OTHER FUNCTIONS:



Comfortable operating in a collaborative team-oriented environment, while also being able to lead as an individual contributor, enabling communication, defining your own tasks to achieve the program's milestones timely, working with low supervision and promoting change as initiatives roll out

Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required; functions and responsibilities may change at any time with or without notice

This will include performing data maintenance, data change reconciliation, data quality audits, and troubleshooting of problems encountered in the automated discovery process. They will also be involved in the development of procedures and process to maintain data quality which will be used for continuing configuration data management



REQUIRED EXPERIENCE:



Three or more years of related customer-facing IT experience

Self-starter who completes tasks without excessive supervision

Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration w/third party tools

Experience with Service Management and configuration management

Ability to understand business needs and translate them to functional / technical requirements

Understanding of data structures, databases, and event management



REQUIRED CERTIFICATIONS:



Certified ServiceNow Administrator w/2+ years of ITSM, ITOM, ITAM, CMDB development experience

ITIL v4 Foundation certification.



DESIRED SKILLS/QUALIFICATIONS:



Associate degree in a technical or business-related field of study significant work experience can substitute for formal education

ServiceNow Integration Hub Specialist



About the Company



Centennial Technologies Inc. (Centennial) is committed to a healthy work-life balance for our employees and we have worked hard to foster an environment that enables employees to effectively prioritize both their professional and personal responsibilities. We make every effort to accommodate employees by providing flexible paid time off, a casual work atmosphere, frequent collaborative interaction, and the opportunity to continuously develop career skills.



Centennial offers a competitive benefit package, which includes Medical, Dental, Short-Term Disability, Long-Term Disability, and Life Insurance, 401k, Mass Transit Benefits, Paid Time Off and Federal Holidays.



Our Culture is inclusive of:



A supportive professional environment which promotes a healthy work-life balance

Performance Management techniques which reward our top performers

Employee surveys and discussions to inform Management's decisions

Paid training on the latest technologies and business practices

An employee-focused model

Our team's shared vision of client success through cultivating long-term client relationships



Equal Opportunity Employer



Centennial is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.

Keywords: Centennial Technologies Inc, Washington DC , ServiceNow Developer, IT / Software / Systems , Washington, DC