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Team Lead, Software Engineering

Company: ZenDesk
Location: Washington
Posted on: April 10, 2021

Job Description:

Job Description Zendesk is looking for an experienced Software Engineering Team Lead to join our growing Classic Core team. The position is fully remote. Zendesk's Support product is the outstanding flagship product that brought Zendesk to where it is today, and our team's challenge is to provide rock-solid services within Support that our customers can rely upon and build on. The Classic Core engineering team focuses on stability, reliability, and scalability on Support internals. We take a good look at code and are always curious as to how we can better test, better measure and better improve it. Your role will be to maintain and improve the reliability of Zendesk's Support product infrastructure, and direct a team that builds solutions to improve the availability of Zendesk's Support product. What you'll be doing * Use DevOps standard methodologies: we build it, we run it! * Use an outstanding modern technology stack: AWS, Kubernetes, Terraform, Go, Ruby, etc * Understand and implement memcache, elasticache, mysql, and redis. * Aware of when things are "right" or "wrong" and able to effectively communicate and influence requirements * Define processes that improve the delivery, risk management and cost management * Analyze the shortcomings of existing systems and propose alternatives * Ship your code to production and improve the experience of millions of Zendesk users. * Work collaboratively with a small focused team of experienced engineers. * Recruit, onboard, support, mentor, coach, manage, and retain hard working engineers * Participate in designing, developing, and evolving Observability at Zendesk scale * Define and lead the team's roadmap in partnership with the Technical Lead and Product Manager * Encourage innovation within the team and work on constantly improving the wellbeing and efficiency of the team. What you bring to the role * 5+ years of work history as a production engineer working on server-side solutions, or in a DevOps-type role. * The ability to lead, partner, and collaborate cross-functionally across an engineering organization * Experience in observation platforms such as Datadog, Splunk * Experience in support of distributed systems, with Linux internals and administration knowledge. * Deep understanding of network protocols, HTTP, TLS/SSL, load balancing etc. * Experience working with container-based architectures: Docker, Kubernetes * A mature and pragmatic approach when choosing technologies. * Communication skills: you're good at listening and speaking up. Tech Stack * Ruby on Rails * Datadog * Kubernetes * Linux AMIs, and Docker on AWS * AWS services such as elasticache, redis, DynamoDB Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.

Keywords: ZenDesk, Washington DC , Team Lead, Software Engineering, IT / Software / Systems , Washington, DC

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